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PLADS Sr Client Implementation Mgr

AFLAC locationOrlando, FL
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92 positions

Web Mktg Technology Specialist

AFLAC locationOrlando, FL
92 positions
info linkReport a probelm Originally Posted : July 20, 2021 | Expires : August 19, 2021


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Job Location
Orlando, FL, United States


Job Summary

The Sr Client Implementation Manager supports implementation of all Absence, Disability & Life programs. This role includes cross functional resource management, system setup, risk management, and customer/broker relationship management. Responsible for working directly with mid-size to large customers from pre-sale through delivery of benefit program setup projects.

Principal Duties & Responsibilities

Manages the implementation of highly complex Employer Group Absence, Disability & Life Insurance programs

Provide a deep dive into employer disability plan and provide plan language gaps along with recommendations

Identifies customer requirements and facilitates customization/configuration of processes & systems to meet them

Works closely with other areas including Claims Management, Product, IT and Sales to ensure customer needs are met

Develops and manages the project schedule for all programs

Participates in capability presentations to potential customers

Manages multiple third party vendor collaborations to ensure customer needs are met

Performs other related duties as required

Education & Experience

Associates Degree in a related field, 6 or more years' experience related to Group Insurance, or an equivalent combination of education and experience.

Bachelor's Degree in related field (preferred)

Job Knowledge & Skills

  • Project Management Professional (PMP) certification (preferred)

  • Certified Employee Benefits Specialist (CEBS) or similar designation (preferred)

  • Project Management experience

    · Project scheduling

    · Stakeholder Management / Executive reporting & escalation

    · Risk recognition & mitigation

    · Meeting facilitation including prep and documentation

  • Knowledge of Absence Management industry (FMLA, ADAAA, STD & LTD)

  • Knowledge of Life Insurance

  • Ability to work œvirtually across a large cross-functional team in separate geographic locations

    Organizational Competencies

    Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

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