The Program Manager is responsible for assuring the alignment of IT services to the current and future needs of Aflac and leads IT's efforts to understand where the business is today, where it is headed in the future, how well the IT platform(s) are supporting the business, and what things need to be done to fill gaps. He/she must be able to facilitate reviews of the business and the IT portfolio and be able to formulate business cases, shape programs/projects, create continuous improvement strategies and interface with both the business and IT competencies to drive value for the business and be able to quantify the value. The ability to help prioritize wide demands against constrained resources will be critical.
Principal Duties & Responsibilities
Conducts periodic reviews of the business and IT portfolio in order to assess the degree to which IT is driving value for the business; considers IT innovations, strategies and programs that will have positive value and returns for the business; develops business cases in partnership with the business to drive strategic programs/projects
Works with project managers and business stakeholders to help develop and prioritize technology portfolios based on the business area's objectives as well as the company's strategic direction; works to ensure that final completion of projects are on time and within budget
Drives program/project consistency and reporting
Develops and maintains an IT roadmap depicting the systems portfolio showing current systems, future systems and intervening projects to achieve agreed and funded goals; conducts periodic briefings around innovations and new capabilities that will drive value for the business to include business model changes, new technologies etc.; reviews and improves processes for engaging IT
Shapes programs and projects for the portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects; accountable for estimation of projects and requests for service
Performs other duties as required
Leader - Education & Experience
Bachelors Degree in Computer Science, Information Systems or related field Six or more years of project management, release management, program management, Operations/IT Management, technical consulting, architecture, project administration/coordination/support or work-related experience, Demonstrated experience and understanding of system development life cycle, dynamics of software development projects, and IT practices and methods, or an equivalent combination of education and experience.
Job Knowledge & Skills
Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations