Careerlink Sign up menu
close
hero

Client Liaison, Remote

AFLAC locationFarmington, CT
Save
77 positions
Apply

Web Mktg Technology Specialist

AFLAC locationFarmington, CT
77 positions
info linkReport a probelm Originally Posted : May 02, 2021 | Expires : June 1, 2021

Details

Salary
Unspecified
Apply Now
Job Location
Farmington, CT, United States

Description

Position Summary

The Company

Aflac

 

The Location

Remote

 

The Division

Group Life & Disability

 

The Opportunity

Client Liaison

 

Job Summary

 

The Client Liaison will serve as primary liaison between our customers, their employees, and the Operations team regarding benefit plans administration. The position also provides support for the operational leadership team using appropriate technologies and processes

Responsibilities

Principal Duties & Responsibilities

 

Attends/participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements

 

Proactively identifies customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions

 

Manages escalated customer issues

 

Proactively analyzes data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates

 

Participates in client site visits as needed

 

Assists customer and Account Executive (AE) in understanding the impacts of non- standard benefits and/or processes

 

Coordinates/handles ad hoc Account Executive requests allowing the AE to focus on developing strategies for new and existing program opportunities

 

Provides customer process and/or tools training (Ex. Portal) as needed

 

Identifies most urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions

 

Initiates and maintains partnerships with others throughout the organization

 

Encourages cooperation by promoting common goals and building trust

 

Inspires, supports, and initiates cross-functional activities

 

Performs other related duties as required

Qualifications

Education & Experience

 

Minimum Required Associate's Degree in health care or a related field

 

Preferred Bachelor's Degree in health care or a related field

 

Minimum Required 5-7 years of industry experience

 

Minimum Required 2 years minimum experience working directly with customers and employees

 

Or an equivalent combination of education and experience

 

 

Job Knowledge & Skills

 

Demonstrates strong consultative skills and the ability to influence constituents

 

Strong leadership skills

 

Strong communication skills (verbal, written, presentation)

 

Strong understanding of multiple aspects of contracts, plans and products

  • Ability to work with cross-functional business units and vendors to support the customer's needs

     

    Promotes collaboration among constituents and represents a professional image of the company

     

    Strong project management skills

     

    Ability to support Leave and Disability products

     

    Critical thinking and decision-making skills

     

    Strong knowledge of Best Practice and customer specific policies and procedures

  • Similar Jobs

    icon
    11 May ( Today )

    RN – Medical Surgical 6&7 Lied Unit

    icon
    11 May ( Today )

    Physician Outreach Liaison

    icon
    11 May ( Today )

    Patient Attendant