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Client Liaison, Remote

AFLAC locationFarmington, CT
77 positions

Web Mktg Technology Specialist

AFLAC locationFarmington, CT
77 positions
info linkReport a probelm Originally Posted : May 02, 2021 | Expires : June 1, 2021


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Job Location
Farmington, CT, United States


Position Summary

The Company



The Location



The Division

Group Life & Disability


The Opportunity

Client Liaison


Job Summary


The Client Liaison will serve as primary liaison between our customers, their employees, and the Operations team regarding benefit plans administration. The position also provides support for the operational leadership team using appropriate technologies and processes


Principal Duties & Responsibilities


Attends/participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements


Proactively identifies customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions


Manages escalated customer issues


Proactively analyzes data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates


Participates in client site visits as needed


Assists customer and Account Executive (AE) in understanding the impacts of non- standard benefits and/or processes


Coordinates/handles ad hoc Account Executive requests allowing the AE to focus on developing strategies for new and existing program opportunities


Provides customer process and/or tools training (Ex. Portal) as needed


Identifies most urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions


Initiates and maintains partnerships with others throughout the organization


Encourages cooperation by promoting common goals and building trust


Inspires, supports, and initiates cross-functional activities


Performs other related duties as required


Education & Experience


Minimum Required Associate's Degree in health care or a related field


Preferred Bachelor's Degree in health care or a related field


Minimum Required 5-7 years of industry experience


Minimum Required 2 years minimum experience working directly with customers and employees


Or an equivalent combination of education and experience



Job Knowledge & Skills


Demonstrates strong consultative skills and the ability to influence constituents


Strong leadership skills


Strong communication skills (verbal, written, presentation)


Strong understanding of multiple aspects of contracts, plans and products

  • Ability to work with cross-functional business units and vendors to support the customer's needs


    Promotes collaboration among constituents and represents a professional image of the company


    Strong project management skills


    Ability to support Leave and Disability products


    Critical thinking and decision-making skills


    Strong knowledge of Best Practice and customer specific policies and procedures

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