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Senior Process Transformation Manager (Columbus, GA or Columbia, SC)

AFLAC Columbia, SC
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Job Description

Description

 
Spread Your Wings
 
We are the Duck. We inspire and are inspired, listen and respond, empower our people, give back to our community and, most importantly, celebrate every success along the way. We do it all The Aflac Way. 
 
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of Americas best-known brands. Aflac has been recognized by Fortune magazine as one of the 100 Best Companies to Work For in America for 20 consecutive years, one of the Best Workplaces for Millennials in 2015 (the inaugural year of the award) and one of Americas Most Admired Companies for 18 years.
 
Our business is about being there for people in need. So, ask yourself: Are you the Duck? If so, there's a home ” and a flourishing career ” for you at Aflac.
 
The Company
Aflac Group
 
The Location
Columbia, SC or Columbus, GA
 
The Division
Information Technology
 
The Opportunity
Senior Process Transformation Manager
 
Job Summary
Leads and oversees process improvement initiatives; utilizes established process improvement frameworks to consult with and drive process improvement efforts; identifies root causes of defects and recommends action items to address defects; presents recommendations and helps Business Units develop and implement improvement plan; designs and recommends the future state experience for the specific processes or initiatives; completes gap analysis on the current state and provides solutions, insight and feedback to implement strategies; drives change across impacted areas
 
Principal Duties & Responsibilities
Leads and oversees process improvement initiatives; utilizes established process improvement frameworks to consult with and drive process improvement efforts; develops and uses current state process maps; works with Business Units to define pain points and/or improvement opportunities; identifies root causes of defects and recommends action items to address defects; builds future state maps and documents; presents recommendations and helps Business Units develop and implement improvement plan
 
Designs and recommends the future state experience for the specific processes or initiatives; engages key leaders for collaboration related to Process Excellence; completes gap analysis on the current state and provides solutions, insight and feedback to implement strategies; drives change across impacted areas
 
Manages and oversees business and technology projects and initiatives; maintains communications and liaisons with business partners during the life cycle of process area sponsored projects/initiatives; supports and works closely with business process owners to ensure improvement plans are established; employs formal methodologies and analytical techniques into the organization's operations to accomplish business objectives; oversees the development of new and revised reports required to measure and report on process area performance and goal/objective attainment
 
Forms strategies, plans, and procedures based on analysis to improve processes and achieve results; analyzes current technology use to maximize efficiencies, reduce costs, and/or improve the overall customer experience
 
Leads, manages, and coaches cross-functional teams to identify and implement business process improvement opportunities; maintains appropriate communications within areas of responsibility, advising leadership accordingly
 
Assists with investigating the needs of the business units with focus on the analysis and modeling of processes, technology and rules; makes recommendations to integrate new and existing processes and rules; participates in process and rules reviews and updates to ensure that processes and systems meet changing business unit conditions
 
Performs other duties as required

Job Details

Date Posted November 10, 2019
Date Closes December 10, 2019
Requisition 50955136
Located In Columbia, SC
SOC Category 00-0000.00
Location