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Credit Card Campaign Manager

Pentagon Federal Credit Union Omaha, NE
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Job Description

Manager, Payment Card Campaign

Summary

PenFed is hiring a Manager, Payment Card Campaign in our Omaha Service Center in Omaha, NE. The primary purpose of this job is to be responsible for developing and implementing credit and debit card campaigns for our existing members. This position must be able to manage multiple deadlines for all elements of marketing campaigns and excel in working with cross-functional teams in a dynamic environment with minimal oversight.  In addition, the Manager of Payment Card Campaign will actively participate in the development of the annual business objectives, planning and budgets.

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned

  • Work with the Senior Manager to develop tactical campaign plans that support annual business objectives for existing credit and debit card members.
  • Plan all credit and debit card engagement campaign initiatives from conception to execution; including but not limited to identify campaign objective, segmentation and targeting, key messages and promotional offers.
  • Responsible for end-to-end implementation of campaigns:  kick-off campaigns with internal partners, coordinate milestone dates, manage timelines, work with cross-functional teams to implement campaigns, and track results.
  • Track campaign success through data analysis, evaluate opportunities for improvement, and make recommendations for future campaigns.
  • Optimize card member contact management strategy to ensure touchpoints are relevant and align with business objectives.
  • Ongoing review of processes and procedures, identify workflow improvements and efficiencies to improve speed to market.
  • Assist in roll-out and ongoing support of campaign management platform.
  • Participate in new and ongoing credit and debit card projects as needed.
  • Manage campaign expenses and evaluate opportunities for savings.
  • Manage monthly and annual campaign and project calendar.
  • Organize payment team documentation and procedures in digital library for audits and archive.  

 

Education and Experience

Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in business, marketing or related field is required.
  • Minimum of five (5) years’ of campaign management and marketing operations experience in the credit and debit card industry; including but not limited to campaign development, campaign coordination, test and learn methodology, member centric insights, competitive intelligence, and campaign performance analysis.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Self-starter that can work with minimal oversight.
  • Detail oriented and highly organized with high-degree of accuracy.
  • Previous credit and debit card product and marketing experience.
  • Familiar with credit and debit card processing and procedures.
  • Excel at working in a cross-functional team, with an inclination to take initiative.
  • Excellent verbal and written communication skills with internal and external customers.

 

Supervisory Responsibility

This position will not supervise employees.

 

Licenses and Certifications

There are no additional licenses and/or certifications required.

 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

 

Travel

Ability to travel to various worksites and be on-call is required.

 

 

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.

Job Details

Date Posted May 14, 2018
Date Closes June 13, 2018
Located In Omaha, NE
Department Payment Card Operations
Job Type Full-time Employee
Compensation Salary, Varies, Based on Experience
Experience Level Intermediate (3-7 yrs. experience)
Shift
Daytime
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Hours 37.5 hours per week
Start Date Immediately
Positions Available 1
SOC Category 11-2021.00 Marketing Managers
Zipcode 68164
Travel Yes - 25
Name Cassie Coppa
Address 13220 Fort Street
City, State and Zip Omaha, Ne 68164
Phone 402-951-5806
FAX 402-951-2363

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Workout Facilities

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At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Dental
  • And More ...
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