Managing and providing leadership to all technical staff, continuously striving to enhance services provided to patients and internal customers; manage the day-to-day activities of assigned staff in providing efficient, secure and properly maintained programs and/or systems which meet end user (i.e., client, internal customer, etc.) needs, ensuring adherence to departmental policies, procedures, and developmental methodologies; proactively oversee the activities involved in quality resolution of technical issues following them through to resolution; provide leadership and direction on all assigned technical projects or project tasks. Manages Helpdesk and internal problem ticket tracking system to assure highest possible customer service. Coordinates problem identification and resolution. Work collaboratively with EMR and ancillary applications vendors to assure timely issue resolution. Works collaboratively with management and staff to achieve system objectives. Bachelor’s degree in computer science required. Healthcare related experience preferred. Must have a minimum of 5 years of proven project management experience. Two years of Information Technology management experience. Experienced in process improvement with IT.
Memorial Community Hospital & Health Systems