Service Center Specialist - SSC (PT)
Northeast Community College South Sioux City, NE
|ClassificationTitle||Part Time Hourly Staff|
|PositionTitle||Service Center Specialist - SSC (PT)|
|Salaryand Benefits||This position is in Salary Grade 310, with a minimum salary of $15.80 per hour. The successful candidateÃ¢Â?Â?s salary will be calculated based on education and experience within the salary grade range. This position is eligible for the part-time benefits package.|
|Campus||South Sioux City, NE|
|GeneralDescription||The Service Center Specialist is responsible for providing assistance and support related to basic inquiries from faculty, staff and students via email, chat, phone calls and walk-in traffic.
This position is the first-level contact and provides issue resolution for all users with questions and problems. Service Center Specialists provide accurate and timely logging of problems and resolutions and act as a liaison between the customer and internal support staff throughout the lifecycle of the support ticket.
This position is also responsible for assisting with researching and applying effective methods to improve customer support and demonstrate those techniques to others.
Service Center Specialists are required to carry a mobile communications device and perform duties from remote locations such as home and during business travel, when necessary.|
|QualificationsEducation||Associateâ??s degree in administrative or technology related field required. Applicants who do not meet the degree requirement will only be hired conditioned on obtainment of an associate degree.|
|QualificationExperience||A minimum of one year of customer service experience and/or technology support required.|
|QualificationSkills||Requires strong interpersonal skills, as well as written and oral communications skills; ability to research and resolve problems for customers; and the ability to work in a team environment and pay close attention to detail.|
|SpecialInstructions to Applicants|
| Date Posted
January 4, 2019
| Date Closes
February 3, 2019
| Located In
South sioux city, NE
| SOC Category