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Technical Analyst

Interpublic Group of Companies, Inc. Boston, MA
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POSITION SUMMARY:

We seek a Technical Analyst to join our Information Technology team in our Boston office.

This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues.  The technical analyst is expected to scope out the End User s computing environment and work towards a timely issue resolution.  Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical.  The technical analyst will work with the Enterprise Service Desk as well as Interpublic GIS teams.

ESSENTIAL FUNCTIONS:

  • Provide technical end-user desktop computer support as needed. 
  • Install, configure, and troubleshoot desktop systems, workstations, mobile devices, servers, and network issues. 
  • Resolve end user s desktop computer and mobile device issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades, and new desktop hardware. 
  • Troubleshoot problems applying established techniques, procedures or specific standards described in organizational operating guidelines.
  • AV Setup and breakdown of large meeting events onsite
  • Make daily rounds to all conference rooms to ensure equipment is operational
    Work closely with the Hospitality manager for events scheduled each day
  • Train office staff how to properly use conference room AV systems
  • Manage conference room and event inventory
  • Work with AV vendor to facilitate repairs that require escalated support
  • Research and suggest new technologies that can improve the AV options available
  • Updates job knowledge by participating in educational opportunities and reading professional publications.
  • Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position.
  • May also perform other duties as assigned by their manager.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues.  The technical analyst is expected to scope out the End User s computing environment and work towards a timely issue resolution.  Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical.  The technical analyst will work with the Enterprise Service Desk as well as Interpublic GIS teams.  

This position may interface with all levels of employees across the company.

  • This position requires a bachelor s degree and/or 3+ years equivalent technical support work experience.  Additionally, the position requires knowledge of various MAC and/or PC software and hardware equipment, basic LAN/WAN knowledge, as well as the ability to analyze and solve computer related problems.     
  • Windows 10, Apple OSX10.14 and above
  • O365 Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
  • Internet Browsers (Internet Explorer, Safari, FireFox, Chrome, Edge)          
  • Server, Desktop and Laptops (Dell, HP, Apple)
  • Cloud: Egnyte, OneDrive, G Suite
  • Remedy, Ivanti, Connect Wise
  • Troubleshooting remote access & network issues
  • LAN/WAN, TCP/IP, Network Printing (Canon MFP)
  • Mobile Devices / Video Conferencing (Teams, Zoom, WebEx, Blue Jeans)
  • SOX Compliance (Sarbanes-Oxley Act)
  • Customer focused, Problem solving, Attention to detail; follow up
  • Teamwork, Communication listening and speaking
  • SEP (Symantec Endpoint Protection) security
  • Attention to detail; follow up

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

  • Healthcare Options
    • Medical
    • Dental
    • Vision
    • Prescription
  • Dependent and Health Care Flexible Spending Accounts
  • 401(k) savings plan with company match
  • Flexible based Paid Time Off
  • Employee Assistance Program
  • Legal Assistance Plan
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
  • Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity, inclusion and equity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.


Date Posted June 23, 2022
Date Closes August 22, 2022
Requisition 300
Located In Boston, MA
Work At Boston, Massachusetts
Department GI331EL004-Integrated Agcy Svcs
SOC Category 00-0000.00
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