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SAP Support Analyst

Interpublic Group of Companies, Inc. Omaha, NE

Job Description

Broad Function:

Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution. 

Essential Functions:

  • Maintain appropriate log of issues/queries as put forward by markets within support software
  • Optimize issue resolution by following production support procedures - effective, efficient, documented issue resolution. 
  • Work closely within the support team and liaise with other functional team members and/or managers in order to maintain and apply common processes.
  • Actively promote the designed processes within the organization. 
  • Contribute to group goals as set out in the methodology and achieve high level results - by being proactive in the approach
  • Participate in ad-hoc and on-going support and Financial projects
  • Engage and manage customer relationships at an individual and group level

Education and Experience Requirements:

  • High school diploma required
  • Bachelor's degree in Business Administration or Computer Science or a minimum of 1 year of SAP experience required 
  • Proficiency with MS office required
  • Knowledge of SAP processes from finance to production and project management areas (SAP roles or End User experience)
  • Configuration experience in SAP SD, MM, and/or FI/CO is preferred
  • Knowledge of PS integration points is preferred
  • Experience in using ITSM tools (ex. Remedy) is preferred
  • Exceptional verbal and written communication skills
  • Fluent in other languages, Spanish is preferred
  • Ability to work under tight deadlines
  • Able to take full responsibility for tasks/tickets
  • Involves up to 25% travel

Job Details

Date Posted December 10, 2019
Date Closes February 8, 2020
Located In Omaha, NE
Job Type Full-time Employee
SOC Category 15-1051.00 Computer Systems Analysts
Zipcode 68106

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Stock Options / Purchase Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Pet Insurance
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Adoption Assistance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Health Fair
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Merit Increases

This job requires the following skills

  • Project Planning
  • SAP
  • Excellent Communications
  • Microsoft Project
  • MS Project

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Stock Options / Purchase Plan
  • Accidental Death and Dismemberment
  • Dental
  • And More ...