Back to Search New Search

INBOUND Customer Service LATE NIGHT HOURS NEEDED till Midnight

DialAmerica - Omaha Omaha, NE

Job Description


Job Description

Call Center Professionals, if you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957, and headquartered in Mahwah, NJ, we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

We are currently seeking enthusiastic Call Center Representative to assist with the needs of members, and prospects, for one of the nation's oldest, and largest, health plans. You'll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you’ve been looking for, and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

As a Healthcare Customer Service Representative, you will ensure a memorable customer service experience by using active listening, and question-asking skills, to determine the customer’s needs and help them resolve issues relating to enrollment, coverage and billing.

Specific duties for this role include:

  • Answering customer requests or inquiries

  • Providing resources and self-service options to the member

  • Identifying and resolving customers’ issues using problem-solving skills

  • Continually maintaining a working knowledge of our clients’ products and the healthcare industry

  • Putting the customer first and remaining polite and professional at all times


Here’s just some of what we have to offer:

  • Set schedule

  • Weekly pay with direct deposit

  • Healthcare coverage and 401K

  • Paid on-the-job training

  • Supportive and motivating staff to help you succeed

  • Rapid opportunities for advancement

  • Professional and upbeat office setting

Job Requirements

We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this Healthcare Customer Service role include:

  • Goal oriented

  • Strong attention to detail, dependability, and follow through

  • Working knowledge of Windows-based software

  • Flexibility to adapt to changes in a growing organization

  • Self-motivated, positive attitude, and a love for hard work

  • Previous insurance related or healthcare experience a plus

  • High school diploma or GED

  • Background and/or drug test may be required

At DialAmerica, YOU are the Difference!
Apply now!

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.


DialAmerica - The Best Job In Town! With flexible work schedules, competitive compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team in our call center.

At DialAmerica, It's Simple; We Love Our People.
We believe that people will always be at the heart of our success in our call center. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace, ordinary people do extraordinary things.

At DialAmerica, we believe in providing professional opportunities in our call center with a great working environment, and we are proud to have one of the longest tenured management staff in the industry. If you want to work with others that are passionate and enjoy their jobs, then look no further. We invite you to bring your skills and expertise and grow with our team!

Why Choose DialAmerica Call Center:

· Flexibility. We work with you to determine the right schedule and offer programs to help you balance your work and personal obligations. At DialAmerica, we have morning or evening shifts to help cater to your lifestyle needs.

· Opportunity At DialAmerica, we believe in promoting people from within. In fact over 90 percent of our contact center management team and 62 percent of our headquarters management team began their careers as agents.

· Family Atmosphere Family owned and operated by the Conways for more than 50 years, DialAmerica maintains a family-business heritage that extends to every employee.

Apply today and discover how you can become part of the DialAmerica family!

Job Details

Date Posted November 14, 2018
Date Closes November 28, 2018
Address 9770 Mockingbird Dr.
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage
Noon-Midnight Mon-Sun
Hours 20-39 hours per week hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68127
Name Danielle Blum
Address 9770 Mockingbird Drive
City, State and Zip Omaha, NE 68127

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Employee Referral Program
  • Flexible Hours
  • Free Parking
  • On-the-Job Training
  • Unpaid Leaves of Absence

This job requires the following skills

  • Customer Service
  • Data Entry
  • Computer Usage
  • Positive Attitude
  • Problem Resolution
  • Strong Work Ethic
  • Telecommunications
  • Excellent Communication

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Employee Referral Program
  • Flexible Hours
  • Free Parking
  • On-the-Job Training