Call Center Professionals, if you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957, and headquartered in Mahwah, NJ, we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.
We are currently seeking enthusiastic Call Center Representative to assist with the needs of members, and prospects, for one of the nation's oldest, and largest, health plans. You'll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.
If this sounds like the opportunity you’ve been looking for, and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!
As a Healthcare Customer Service Representative, you will ensure a memorable customer service experience by using active listening, and question-asking skills, to determine the customer’s needs and help them resolve issues relating to enrollment, coverage and billing.
Specific duties for this role include:
Answering customer requests or inquiries
Providing resources and self-service options to the member
Identifying and resolving customers’ issues using problem-solving skills
Continually maintaining a working knowledge of our clients’ products and the healthcare industry
Putting the customer first and remaining polite and professional at all times
Here’s just some of what we have to offer:
Weekly pay with direct deposit
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting
We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.
Additional requirements for this Healthcare Customer Service role include:
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Previous insurance related or healthcare experience a plus
High school diploma or GED
Background and/or drug test may be required
At DialAmerica, YOU are the Difference!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
DialAmerica - The Best Job In Town! With flexible work schedules, competitive compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team in our call center.
At DialAmerica, It's Simple; We Love Our People.
We believe that people will always be at the heart of our success in our call center. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace, ordinary people do extraordinary things.
At DialAmerica, we believe in providing professional opportunities in our call center with a great working environment, and we are proud to have one of the longest tenured management staff in the industry. If you want to work with others that are passionate and enjoy their jobs, then look no further. We invite you to bring your skills and expertise and grow with our team!
Why Choose DialAmerica Call Center:
· Flexibility. We work with you to determine the right schedule and offer programs to help you balance your work and personal obligations. At DialAmerica, we have morning or evening shifts to help cater to your lifestyle needs.
· Opportunity At DialAmerica, we believe in promoting people from within. In fact over 90 percent of our contact center management team and 62 percent of our headquarters management team began their careers as agents.
· Family Atmosphere Family owned and operated by the Conways for more than 50 years, DialAmerica maintains a family-business heritage that extends to every employee.
Apply today and discover how you can become part of the DialAmerica family!
|Date Posted||November 7, 2018|
|Date Closes||November 21, 2018|
|Address||9770 Mockingbird Dr.|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Hours||20-39 hours per week hours per week|
|SOC Category||43-4051.00 Customer Service Representatives|
|Address||9770 Mockingbird Drive|
|City, State and Zip||Omaha, NE 68127|
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