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Customer Service Representative - Healthcare Appointment Setting - NO WEEKENDS - Advancement opportunities!

DialAmerica - Omaha Omaha, NE

Job Description

Customer Service Representative - Healthcare Appointment Setting – No Weekends

Job Description

We are currently hiring health care appointment setters in our Omaha office. As an appointment setter, you will provide excellent customer service while making courtesy calls to current health care members to set up annual wellness exams.


Specific duties for this entry level CSR role include:

  • Turning leads into appointments by effectively engaging healthcare members

  • Communicating the importance of annual wellness exams

  • Putting the customer first and remaining polite and professional at all times

  • Building a positive rapport across a variety of personality types

  • Continually maintaining a working knowledge of our clients’ products, services and promotions

  • Documenting all customer information, communications and sales in CRM system

Join our family of talented Representatives with customer service skills who “Just Sound Better!"  We are looking for candidates with availability from 10:30 am – 7 pm Monday-Friday and we have a need to fill several positions within those hours. Previous customer-focused experience is a plus, but we’ll teach entry-level candidates the skills to deliver a positive customer experience on every call


Paid training classes, one-on-one coaching, and our proven strategy guarantee your success!

We Offer:

  • Competitive compensation - base salary + incentives

  • Weekly pay with direct deposit and the option to be paid daily.

  • Paid on-the-job training

  • Supportive and motivating staff to help you succeed

  • Professional and upbeat office setting

  • The opportunity to gain experience within the health insurance field

  • Set weekly schedules

  • Weekly pay with direct deposit

  • Rapid opportunities for advancement

Job Requirements

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:

  • Friendly, conversational and engaging phone presence

  • Reliable and dependable work habits with excellent attendance

  • Computer proficiency, excellent typing and data entry skills with the ability to navigate multiple computer applications while speaking with the customer.

  • Ability to work 40 hours per week

  • The ability to multitask priorities in a fast paced environment

  • Previous customer-focused experience a plus, but we’ll teach entry level candidates everything they need to be successful.

  • Ability to pass a criminal background check

  • Willingness to learn and a passion for helping people

  • Strong attention to detail, dependability, and follow through

  • High school diploma or GED

  • Background and/or drug test may be required

Small training classes, one-on-one coaching, and our proven strategy guarantee your success!


Training classes are starting immediately, contact us today!


DialAmerica - The Best Job In Town! With flexible work schedules, competitive compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team.

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

At DialAmerica, YOU are the Difference! 
Apply now!


Job Details

Date Posted June 6, 2018
Date Closes June 20, 2018
Address 9770 Mockingbird Drive
Located In Omaha, NE
Job Type Part-time Employee
Compensation Hourly Wage, $9.00 - $13.00
Hours 20-39 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68127
Name Danielle Blum
Address 9770 Mockingbird Drive
City, State and Zip Omaha, NE 68127
Phone 402-331-5311

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • On-the-Job Training

This job requires the following skills

  • Administrative Assistant
  • Customer Service
  • Data Entry
  • Computer Usage
  • Excellent Communications
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Work Ethic
  • Typing
  • Healthcare Administration
  • Medical Receptionist
  • Patient Healthcare Scheduling
  • Telecommunications

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • On-the-Job Training