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Shelter Guest Services-Full-Time-Overnight

Stephen Center, Inc. Omaha, NE Salary, Varies
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Shelter Guest Services-Full-Time-Overnight


Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty.  The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty.  Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.  

Purpose: The Stephen Center Emergency Shelter Guest Services Coordinator is responsible for the care and oversight of the clients residing in the shelter.  Staff has the opportunity to direct clients by assisting them with questions, problems and emergencies.  Other duties include maintaining accurate logs, filing out incident reports and other necessary paperwork.



Key Accountabilities:

  • Ensure all safety and security guidelines are followed.
  • Advocate on behalf of the clients in addition to addressing the needs of the clients including but not limited to medical and dental appointments, transportation, mental health referrals, job leads, etc.
  • Monitor and maintain appropriate client behavior using shelter rules as guidelines.  Initiate appropriate consequences as necessary.
  • Monitor and log client’s medication including counting medication upon arrival and monitoring daily intake.  Update medication logs.
  • Keep hallways and rooms clean and orderly.  Assist/direct clients to follow through with chores.
  • Answer clients and agency questions.
  • Answer incoming calls, distribute messages for clients.
  • Keep up to date and accurate records of current clients.
  • Inform clients of exit dates in addition to collecting exit information upon departure
  • Accurately maintain and monitor ban list
  • Generate incident reports as necessary.
  • Clearly and accurately communicate with Administrative Office regarding bed availability, client count and client intakes.
  • Contact and coordinate emergency personnel when necessary.
  • Perform all other related duties as assigned.?
  • Conduct Rollcall in the evenings, inspect rooms for order and cleanliness.

Position Requirements:

·Sitting - Periodically

·Standing/Walking - Periodically

·Kneeling – Periodically

·Pushing/Pulling– Periodically

·Lifting up to 20 pounds - Periodically

·Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness, including a minimum of one year of continuous sobriety if in recovery, from the substance for which you are in recovery. This includes working in a Trauma informed Manner and maintaining excellent personal and professional boundaries with clients.

·Abides by all specific program and Agency procedures, policies, and requirements.

·An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis.  Therefore, Stephen Center employees will conduct themselves with honesty and integrity.

·Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.



Dental and vision are covered 100% with medical.

Pay: $17/hour

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

10 paid holidays

Free Planet Fitness membership to 36th & L location-$120 value!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.





Thank you for your interest in Stephen Center! 

Instant Answers
providedProvided by company
Full-time Employee
Date Posted July 12, 2024
Date Closes August 15, 2024
Start Date March 1, 2024
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary, Varies
Shift Custom
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 68107
Name Jamie Hernandez

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Free Parking
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement

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