Responsible for outreach and case management for at-risk patients residing in the Omaha/Metro area. To connect individuals with Charles Drew Health Center (CDHC) to provide medical, behavioral health, dental and additional services offered through CDHC, in addition to, connecting individuals with services that our community partners provide. To assist individuals in developing a personal care management plan, making appointments, arranging for transportation, accompany patients to medical and social service appointments if needed, and to assist qualified patients in obtaining appropriate health insurance.
POSITION-SPECIFIC DUTIES & RESPONSIBILITIES
- Compassionate with the population we serve
- Responsible for documenting and maintaining a data listing information related to the patients serviced
- Responsible for documenting case management notes
- Conduct and serves as the patient’s advocate throughout the case management process and in situations that are warranted
- Ability to work collaboratively with community partners
- Assist in coordination of the patient obtaining appointments/follow-up appointments
- Ability to remove barriers to care as needed
- Assists with transportation as needed
- Assist patients in meeting goals – appointments, application and paper processing
- Follow-up with patients regarding individual care plans
- Bi-weekly meetings with provider to coordinate patient care/services for patients with high medical needs
- Coordinate services such as SOAR, housing, and legal aid and with other community partners
- Assists uninsured patients with determining eligibility and filing out program applications for medical coverage programs such as Medicaid and SNAP
- Assist with filling out program applications
- Responsible for meeting weekly goals for Medicaid and SNAP applications
- Seeks outreach opportunities to promote CDHCservices, including but not limited to medical, dental, behavioral health, pharmacy and eligibility and enrollment services
- Assists uninsured patients with determining eligibility for medical coverage programs (Medicaid, CHIP, Health Insurance Marketplace, and Every Woman Matters) to include:
- Assist with filling out program applications
- Serve as patient advocate throughout the application process
- Create and maintain relationships with state eligibility workers
- Track enrollments and eligibility statuses
- Seeks outreach opportunities to promote Eligibility & Enrollment services, focusing on Medicaid & Medicaid expansion.
- Assists clients with applying for Economic Assistance Programs and the Hope Medical Program
- Maintains records and reports all data pertinent to patient care. Demonstrates an understanding that all patient focusing on Medicaid & Medicaid expansion.
- Certified Application Counselors training required
- Serve as a patient advocate throughout the Case Management process
- Other duties as reasonably assigned
- High School Diploma or equivalent required, Associates and/or Bachelor’s Degree in Human Services, Social Work or Psychology preferred
- Certified Application Counselor training required
- Background in at-risk populations with health disparities and chronic conditions
- Must be compassionate about the populations we serve, in particular individuals residing in public housing and/or experiencing homelessness and possess demonstrated ability to relate to individuals and families of varied ethnic, cultural backgrounds, ages and economic circumstances
- Excellent problem solving skills
- Knowledge of community resources in the Omaha/Metro area
- Knowledge of Medicaid/Medicare and the application process
- Knowledge of SSI/SSDI and the application process
- Ability to collect data and prepare reports
- Excellent oral and written communication skills
- Valid driver’s license required – some transport of clients may be needed
- Must be proficient in MS Word, MS Excel and client database software
- Experience: work-related experience in social service delivery (Community Health Worker, Case Management, Community Outreach, Adult and/or Geriatric services, at-risk populations)
- Hours of Work: Monday-Friday, 40/hrs per week – hours to be determined, some weekends may be required for outreach events
- Travel: client appointments, outreach, community meetings, health fairs, CDHC events/meetings, etc.
- Exposure: The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position. For example, while performing the essential functions of this job, the employee is never exposed to fumes or airborne particles and toxic or caustic chemicals. Additionally, the employee is never exposed to bloodborne and other hazardous chemicals. Finally, the noise level in the work environment is never quite loud. In all cases, personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
- Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.