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Health Navigator

Charles Drew Health Center Omaha, NE

Job Description


The goal of the Health Navigator is to help enhance access to high-quality medical services in order to improve the overall health status and lower the cost of care for the community that CDHC serves. As part of the population health team, the Navigator will focus on quality of care metric dashboards to help identify and close gaps in care. The Navigator will accomplish this goal by identifying patients overdue for healthcare services and supporting efforts to ensure completion of those services. The Navigator will work with the Population Health Manager and other members of the population health team to review current approaches and develop data-informed improvement strategies. The Navigator will also provide education related to health services to CDHC patients in an effort to raise awareness and improve access to services.


  • Understands and is adept in using population health tools within CDHC EHR as well as from payors and grant funders
  • Reviews reports generated from population health applications (including EHR) to identify patients due for specific medical services and screenings
  • Contacts patients due for specific medical services and screenings and assists them with making necessary appointments
  • Coordinates with clinical team to assist patients in the completion of screening services by providing follow-up and navigation support.
  • Obtains clinical data from external organizations, enters data into EHR, distributes data to providers as well as patients, when necessary
  • Assists in patient recruitment for screening and health services events
  • Acts as a patient liaison by ensuring patients connect with the Patient Financial Service team, assisting patients in making appointments for specialty services, and providing educational support
  • Collaborates with outside agencies to obtain specialty services for our patients where necessary
  • Assists with staff education and training as appropriate and necessary
  • Performs other duties as assigned.


In the first year, demonstrate significant progress in the following areas:

  • Increase performance rates in quality metric dashboards.
  • Work with population health team and clinical staff in establishing plan to meet monthly and annual performance
  • Develop effective working relationship with provider staff


  • Language: English fluency
  • Work Hours: Monday –Friday 8:30am – 5:30pm; flexibility to adjust to meet patients during clinic operation hours
  • Travel: Minimal
  • Exposure: The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position. For example, while performing the essential functions of this job, the employee seldom is exposed to fumes or airborne particles and toxic or caustic chemicals. Additionally, the employee may occasionally be exposed to blood borne and other hazardous chemicals. Finally, the noise level in the work environment can seldom be quite loud. In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence
  • Education: High School Diploma or equivalency required. Bachelors in Human Services field Preferred but not
  • Experience: Patient/client navigation services preferred
  • Expertise: Strong interpersonal skills
  • Proficient verbal, written and reporting skills
  • Microsoft applications (experience with Excel required), internet, email Good record keeping methods
  • Ability to achieve measureable outcomes Strong organizational skills
  • Ability to handle multiple tasks Knowledge of medical terminology
  • Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential

Job Details

Date Posted April 2, 2019
Date Closes May 2, 2019
Address 2915 Grant St
Located In Omaha, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
SOC Category 31-9092.00 Medical Assistants
Zipcode 68111
Name Brittany Henry
Address 2915 Grant Street
City, State and Zip Omaha, NE 68111
Phone 402-810-9822
FAX 402-939-0527

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Doctor (On-site)
  • Financial Planning
  • Fitness Classes
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Wellness Program
  • Workout Facilities
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • And More ...