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Network Performance Partner

Home Instead (Global Headquarters/Home Instead, Inc.) Nationwide, C3

For the first time in history, older adults outnumber the young. This inversion of the age pyramid is revealing societys existing care models to be unsustainable. Home Instead, founded in 1994, is the worlds leading home care franchise network, providing more than one million hours of care across 13 countries every week. In 2021, Home Instead joined forces with Honor, the leading home care company that delivers the most human-centric technology and operations platform. Together, weve created a global company that combines high tech with high-touch to revolutionize how society cares for older adults, their families, and Care Professionals.

Join us and grow as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, were creating a new and better aging experience for all.


About the work:

We are seeking an individual to expand the worlds capacity to care by partnering with our Home Instead franchise owners to support quality care, growth, and profitability.


  • Analyze data and trends to identify barriers to growth within your book of business.
  • Partner with Home Instead franchise owners to enable hours growth and profitability by prescribing tools and resources that guide the owner to success.
  • Proactively and consistently engage with owners in your book of business.
  • Assist in the development of new tools and programs for franchise owners to use in their businesses.
  • Assist franchise owners in developing and implementing business plans.
  • Maintain accurate records of support provided to franchise owners.
  • Participate in learning and development opportunities presented to the Network Performance Team.
  • Attend Network Performance Weekly, Monthly, Quarterly, and yearly meetings.
  • Support, assist and execute on department strategies with the Network Performance team.
  • Travel will be required (a couple times per quarter).

About you:

To succeed in the role, youll need:

  • 3+ years of experience in customer success or account management.
  • Excellent written and verbal communication skills and the ability to listen intently and effectively.
  • Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.
  • Ability to work independently and meet deadlines.
  • Ability to maintain confidentiality of information.
  • Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
  • Knowledge of tools currently available to franchise owners for use in building their business is preferred.


Applicants have rights under Federal Employment Laws:

Family Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

Home Instead and Honor are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

Date Posted January 25, 2023
Date Closes February 24, 2023
Requisition 561
Located In Nationwide, US
Work At Work From Home
Department Business Performance
SOC Category 00-0000.00

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