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Business Development Manager

Home Instead (Global Headquarters/Home Instead, Inc.) Cave Creek, AZ

For the first time in history, older adults outnumber the young. This inversion of the age pyramid is revealing societys existing care models to be unsustainable. Home Instead, founded in 1994, is the worlds leading home care franchise network, providing more than one million hours of care across 13 countries every week. In 2021, Home Instead joined forces with Honor, the leading home care company that delivers the most human-centric technology and operations platform. Together, weve created a global company that combines high tech with high-touch to revolutionize how society cares for older adults, their families, and Care Professionals.

Join us and grow as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, were creating a new and better aging experience for all.


About the work:

The Business Development Manager is responsible for building relationships and referral partnerships with hospitals, other medical facilities, and local health care partners across the entire continuum of care. This role is responsible for sales activities focused on meeting or exceeding established goals.  This role will oversee the Client Care Coordinator role and responsibilities to ensure proper assessment and determine if client satisfaction is met.  This is a metrics driven position, that will be responsible for managing and growing the territory. 

Primary Responsibilities:

  • Achieve the annual operational plans revenues, gross profit, profitability and other operational goals by the stated milestones.
  • Oversee the Client Care Coordinator to ensure proper assessment and determine if client satisfaction is met.
  • Build relationships with the Honor Care Team to confirm ongoing coordination of client care.
  • Responsible for researching and developing referral provider relationships and producing referrals.
  • Perform all phases of the consultative sales processes which includes recommendation of appropriate Home Instead services, additional community resources, maintaining and nurturing existing referral accounts, and follow-up, as necessary.
  • Appropriately track and document sales activities within Salesforce.  
  • Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
  • In conjunction with Home Instead franchise leadership, develop sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Develop and maintain knowledge of Home Instead brand. Effectively present Home Instead marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
  • Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
  • Maintain and establish strong relationships with neighboring franchise owners.
  • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.

This role may be a great fit if you're someone with experience in sales and account management, establishing and maintaining strong business relationships, and managing a small team, within the Home Health or Healthcare industry. 

To succeed in this role you'll need:

  • A Bachelor's degree (required)
  • Five to eight years of related sales experience (an equivalent combination of education and work experience may be considered)
  • A valid Arizona drivers license (required)

If you have any of the following, we consider that a plus!

  • 2 years experience in the healthcare industry 
  • Salesforce/CRM experience 
  • Knowledge in the senior care industry 


Applicants have rights under Federal Employment Laws:

Family Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

Home Instead and Honor are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. 

Date Posted August 4, 2022
Date Closes September 3, 2022
Requisition 424
Located In Cave creek, AZ
Work At Cave Creek, Arizona, United States
Department Home Instead
SOC Category 00-0000.00

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