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Trafficking Case Manager III - Heartland Housing Sanctuary (overnight)

Heartland Family Service Omaha, NE
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At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


This position will work as part of the human trafficking team working in close collaboration with the domestic violence sexual assault program service team. The overnight case manager will work in the crisis stabilization shelter and they will provide services designed to meet needs related to immediate safety, trauma recovery, and on-going support for survivors of human trafficking.

Compensation range: between $19.41 and $23.54 per hour (compensation is based on years of experience)

Work Schedule: 37.5 hours per week, overnights (Wednesday and Thursday, 10:30pm - 7:30a.m., and Friday and Saturday, 9:30pm - 7:30am)

Click to see benefits and company perks


  • High School Diploma required
  • One to two years of experience in human services or related field required
  • Post secondary education in related field is preferred
  • Valid Drivers License and acceptable driving record

Essential Duties and Responsibilities

  • *Assist with meeting basic needs at 24/7 coverage of crisis stabilization shelter; including assistance with meals, providing basic needs items, and identifying needed referrals to medical, therapeutic, or other provides as identified through intake and service processes.
  • *Accurately and thoroughly complete all required paperwork and data entry per agency policies and funding guidelines and within prescribed timelines.
  • *Provide client transportation in personal and agency vehicles, as needed.
  • *Participate in regularly scheduled team meetings and required training.
  • *Follow program policies and procedures; including agency protocols related to medication administration.
  • Completes all required monthly, quarterly, and annual reports for quality improvement and grant purposes.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • * Essential functions of this job is to be performed on company physical work site
  • *In town travel is required, includes use of personal vehicle.
  • *Is able to work both independently, with little supervision, and as a part of a team.
  • *Able to establish regularity and dependability in scheduling all appointment and accuracy in reports and statistics.



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