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Program Coordinator (Street Outreach/Homeless Diversion) - Homeless Supportive Services

Heartland Family Service Omaha, NE
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At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


This position provides direct supervision or program oversight in the following Support Services Programs: Street Outreach, PATH, and Homeless Diversion.  These programs provide outreach and case management services to individuals in Douglas, Sarpy, and Pottawattamie County who are at risk or are experiencing street homelessness. The PATH program provides Case Management Services to individuals residing in Pottawattamie, Harrison or Mills Counties the Council Bluffs metropolitan area who are homeless, or at risk of becoming homeless, and who have a serious mental illness or a co-occurring disorder. This Homeless Diversion program serves to empower those at immediate risk of homelessness to chart their own path back to housing, and then assist them in helping them implement their plan.  Homeless Diversion will identify and implement individual plans to prevent individuals and families from having to enter shelter, secure housing (if the immediate alternative to shelter isn’t permanent.) Through trauma informed care we get to walk with everyone to work toward their own conflict resolution. Diversion Services include problem solving, mediation and crisis intervention services to help individuals prevent episodes of homelessness, by bolstering an individual’s own ability to think for themselves, weigh and consider options and advocate for their own needs and ultimately act on their own behalf.  For all three programs, services are aimed at helping individuals develop a plan to obtain permanent housing as quickly as possible. 

Supervisory responsibilities and major agency wide support functions begin at this level.  Decision making, problem solving, & ongoing task prioritization are critical.  Training in supervision & management is required.

Compensation: between $45,600 and $57,689 per year (salary is determined by number of relevant years of experience)
Work Schedule: 40 hours per week

Click to see benefits and company perks


  • Bachelor’s degree in social work or a comparable human service field AND four years’ experience in direct care in human services OR Master’s degree in social work or a comparable Human Service field AND two years of direct care experience in human services.
  • Supervisory/program management experience is preferred.
  • Valid Driver’s License and acceptable driving record
  • Prefer proficiency in MS Word and Excel

Essential Duties and Responsibilities

  • *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
  • *Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
  • *Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
  • *Lead weekly team meetings, including providing feedback on case plans and service delivery.
  • *Provides case coverage in emergency and back-up situations.
  • *Review caseload status of team members and assign new cases/referrals to ensure capacity.
  • *Reviews and monitors client records to ensure that required information is collected, entered in prescribed formats, and reported in a timely manner prior to move-in, intake and exit.
  • *Provides case coverage in emergency and back-up situations, including assisting with other program elements as needed
  • *Responsible for recruiting and supervising interns in the Street Outreach Program.
  • *Collaborate with shelters and other referral sources to ensure coordination
  • *Ensure program compliance with agency policies and procedures.
  • *Ensure that the program meets targets for performance outcomes, including adjusting the program as needed to improve performance.
  • *Completes and reviews quarterly outcome reports.
  • *Review monthly statistical reports and HMIS reports for data for quality and accuracy.
  • *Complete monthly, quarterly, and annual reports as required by funding sources
  • *Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
  • *Demonstrates knowledge of current community and Heartland Family Service programs and resources
  • *Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
  • *Travel is required, including use of personal vehicle.
  • *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
  • *Utilizes and promotes trauma-informed care for clients and coworkers.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • *Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Display a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding scheduling and attendance.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
  • Performs other program related duties as assigned.


Date Posted June 24, 2024
Date Closes July 24, 2024
Requisition PROGR002975
Located In Omaha, NE
SOC Category 00-0000.00

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