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Rehabilitation and Crisis Specialist

Heartland Family Service Harlan, IA
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At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


Professionals at this level have excellent communication skills with both client and community institutions and can work independently.  Specific project, program or office responsibilities may occur at this level.  Decision-making, problem solving, and highly developed interpersonal skills are critical.  This position functions as a fully integrated, accountable Team Member of the Assertive Community Treatment Team, which is a multi-disciplinary team, that assists individuals with a serious mental illness to minimize symptoms and the resulting impairment in daily functioning.  Crisis stabilization services will also be provided by the person in this role.  They will work with clients in crisis on a short-term basis as part of our Anywhere Crisis Care team.  These services are provided in the community where our clients live and work and will serve the rural areas of the Southwest Iowa MHDS Region.

Compensation range: between $40,800 and $51,616 per year (salary is dependant upon number of years experience)                                                   *Upon successful completion of introductory period, this position is eligible for stipend pay*

Work Schedule: 40 hours per week

Click to see benefits and company perks

Essential Duties and Responsibilities

  • Complete comprehensive assessment of client’s mental health history, activities of daily living, family history, social history, employment, and educational history. In addition, this staff would be responsible for prioritizing client’s needs and goals to formulate a client centered treatment plan.
  • Assist ACT and Anywhere Crisis Care clients in developing skills in the areas of daily living, symptom management, social and interpersonal relationships, and occupational capabilities.
  • Provide support and consultation to team members, client family members, and community partners.
  • Maintain all contact documentation and comply with agency standards.
  • Utilize technology to deliver services when necessary and complete documentation in electronic health record.
  • Provide problem solving and crisis intervention as needed.
  • Coordinate services with other community agencies and resources.
  • Proactive in problem solving, able to generate creative solutions to challenging situations.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
  • Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities.
  • Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and cultivate new referral sources for the ACT program.
  • Essential functions of this job are primarily in the community and in clients’ homes, which requires traveling through the nine-county region along with work at the company physical work site,
  • Performs other program related duties as assigned.


  • Bachelor’s degree in human services field.
  • Three years in case management, vocational or skill development experience.
  • Valid driver’s license, acceptable driving record.
  • Experience working with people who have serious and persistent mental illness preferred.
Date Posted June 6, 2024
Date Closes July 6, 2024
Requisition REHAB002919
Located In Harlan, IA
SOC Category 00-0000.00

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