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Triage Navigator - Crisis Stabilization and Resource Center (3:00 p.m. to 11:00 p.m.)

Heartland Family Service Papillion, NE

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.   

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.  

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual’s needs and requests match Crisis Stabilization and Resource Center’s services and levels of care.  

The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer’s immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage.

Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.

Compensation range: between $20.42 and $24.70 per hour (wage based on total years of experience)
Work Schedule: 40 hours per week, 3:00 p.m. to 11:00 p.m.

Click to see benefits and company perks


  • High School Diploma
  • Previous human service experience desirable, but not required


  • *Complete enrollment/intake on eligible clients
  • *Develop a supportive relationship with clients and respond to clients’ needs during scheduled shifts
  • *Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
  • *Psycho-educate clients on life, social and coping skills
  • *Create and facilitate in-house client life- and social-skill building activities, and support groups
  • *Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
  • *Monitor client’s self-administration of medication and follows procedures of recording
  • *Provides reports to CSRC staff regarding client activities and needs at shift change
  • *Demonstrate knowledge of current community and HFS programs and resources to meet client needs
  • *Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients
  • *Complete client room safety checks and searches
  • *Assist with donation disbursement for successfully discharging clients
  • *Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
  • *Place maintenance requests for facility repairs
  • *Respond to emails, phone calls, and faxes in a professional and timely manner
  • Able to work both independently, with little supervision, and as a part of a team
  • Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
  • Abide by all specific program and Agency procedures, policies, and requirements
  • *Is dependable and punctual regarding scheduling and attendance
  • Cooperate and collaborate with program area staff, volunteers, and other Agency staff
  • Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
  • *Create, maintain, and share as appropriate a dynamic self-care plan
  • *Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job are to be performed on company physical work site.
  • Perform other program related duties as assigned.


Date Posted May 24, 2024
Date Closes June 23, 2024
Requisition TRIAG003006
Located In Papillion, NE
SOC Category 00-0000.00

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