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Case Coordinator III - Certified Community Behavioral Health Clinic

Heartland Family Service Council Bluffs, IA

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


Intensive case management and case coordination services will be provided to pregnant and postpartum women with children up to age 10 with the purpose of coordinating and attaining supportive family-based services, substance use and mental health care and physical health care goals.  Decision making, problem solving, and highly developed interpersonal skills are critical. 

Compensation range: between $19.74 and $23.54 per hour (wage is determined by number of years of experience)
Work Schedule: 37.5 hours per week

Click to see benefits and company perks

Essential Duties and Responsibilities

  • Works directly with member and their children to assess holistic health care and social service needs; Client strengths, abilities and desires.
  • Develops care coordination plan with the client that is realistic, achievable, goal oriented, and focused on client needs and desires.
  • Demonstrates ability to effectively assist clients in addressing barriers by utilizing community resources and health related information.
  • Provide outreach to community resources and referrals building relationships to provide access to services for the women and children served.
  • Coordinates services, resources, information with client, and on behalf of client when needed.
  • Assist in addressing barriers to client’s treatment to include access to Recovery Support Services
  • Bring together client’s team to include family members, treatment workers, legal team, etc.
  • Work with individuals in times of transition to include transition of treatment and individuals who may be at high risk of suicide, psychiatric hospitalization, individuals at higher risk of overdose, homelessness, emergency department stays, and release from jail/prison.
  • Maintain all contact documentation and billing information within internal reporting system and provides internal reports as needed.
  • Complete all data collection to include GPRA intake, NOMS, follow up and discharge and entry into the IBHRS and/or SPARS system.
  • Hold face to face contact with client at least two times monthly, but flexible with client needs.
  • Create crisis intervention plan with assistance from the client to ensure natural supports are identified, as well as self-help coping skills.
  • Help access/identify community resources as appropriate
  • Hold an annual caseload of a minimum of 63 women (pregnant, postpartum and/or with children).
  • This Provides problem solving and crisis intervention services to empower clients to develop skills necessary for a healthy living.
  • Works in the community, in client homes, attends meetings and assists clients as needed.
  • High energy, passion for serving people, wants to make a difference, assertive, willing to push normal processes to enhance care of clients
  • Proficient computer skills
  • Demonstrates good interpersonal skills in developing rapport with clients and community professional resources.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Local travel: 75% in community providing outreach services


  • Bachelor’s Degree in social work or related field and 2 years’ experience
  • Demonstrates a high level of social work skills, practice and knowledge.
  • Valid driver’s license/ acceptable driving record
Date Posted February 13, 2024
Date Closes March 14, 2024
Requisition CASEC002933
Located In Council bluffs, IA
SOC Category 00-0000.00

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