At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This case manager will serve as a direct care staff/case manager in a residential substance abuse treatment facility that serves women and their children. This position provides supervision and support to residents as a part of the 24-hour direct care staff, as well as case management services for assigned families. The case manager will be part of the team that provides education and support programming for women, their children and family members.

Compensation: between $17.94 and $21.40 per hour (determined upon years of experience).

Work Schedule: various schedules

Essential Duties and Responsibilities

*Provides supervision and support for program participants as a part of residential program staffing for 24 hour per day, 7 day per week schedule.
*Assists staff in implementing case management activities and goals with and for WCC clients.
*Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
*Completes intake information with incoming clients.
*Reviews case management activities, goals and rules with Program Coordinator
*Documents client activity, progress and needs per established record keeping procedures.
*Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.
*Implements case management plans and provides support services for program participants under the direction of Lead Case Manager and Program Director.
*Does follow-up with individual clients and updates goal planning as client goals change.
*Responsible for maintenance and upkeep of facility, including monitoring residents’ activities.
*Orients clients to WCC rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.
Works as a team member with other program staff to provide trauma-informed care to clients.
*Assists in facilitating educational participant support groups and children groups as assigned.
Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.
*Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.
Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
*Develops supportive relationship with clients.
Advocates for clients in the community.
Able to work independently with little supervision.
Maintains required records and statistical information.
Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
*Is dependable and punctual regarding scheduling and attendance.
Abides by all specific program and Agency procedures, policies, and requirements.
Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
*Creates, maintains, and shares as appropriate a dynamic self-care plan.
* Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
*Essential functions of this job is to be performed on company physical work site.
Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTION

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Human Services, Psychology, Social Work, Sociology or a related field preferred
Two or more years experience in human services field
Professional/program alcohol/drug abuse experience preferred
Valid drivers license/ acceptable driving record
Bilingual-Spanish speaking abilities preferred

COMPETENCIES

Communication – Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation.

Teamwork – Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members.

Problem Solving & Judgment – Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses.

Adaptability – Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy.

Client Focus – Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs.

Innovation - Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization.

Relationship Building – Developing and maintaining win/win relationships and partnerships through establishing formal working relationships.

Service Facilitation – Creates networks to ensure required services are delivered effectively, providing information as required.

Organizational Awareness & Commitment – Understands the structure and culture of the organization and supports the organization’s values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs.

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.