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Support Coach (Special Education Paraprofessional) - One Oak (on-call)

Heartland Family Service Omaha, NE

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors in our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


To provide a well-organized, smooth functioning school and therapeutic environment in which students can take full advantage of the instructional program and available resource materials. Support Coaches will be assigned to work in the classroom and therapy groups, assist with behavioral needs, support and work closely with other team members in providing programming benefit for each student. Highly developed interpersonal skills are necessary. Decision making skills and problem-solving capabilities are critical. We are responsible for adequate supervision of students in our care.

Work Schedule: when available. 


  • *Responsibilities include direct supervision of the students.
  • *Assist the Teacher and Therapist in devising special strategies for reinforcing material or skills based on a sympathetic understanding of individuals’ students, their needs, interests and abilities.
  • *Provides guidance, support and communication to students and families when indicated and appropriate.
  • *Assist the program with additional duties to include but not limited to collaboration of classroom material, assisting the teacher with making coping, grading materials, classroom token economy system and participation in meetings and trainings as appropriate
  • Participation in multidisciplinary team process in assessing, planning and evaluation student needs/progress.
  • *Use positive behavior management techniques including verbal redirection, collaborative problem solving, teaching moments, de-escalation and CPI as trained
  • Effectively communicate facility and programmatic behavioral expectations and implementation to students with the assistance of the Leadership Team.
  • *Assist with orientation of new students, emphasize on family engagement through their enrollment in the program and create a safe and a Trauma Informed environment.
  • *Responsible for the student’s safety, engagement, supervision and documentation throughout the school day, including behavior tracking, MDT data wall documentation, writing incident reports when necessary and collaborating with the mental health team on reflective practice worksheets when necessary.
  • Model culturally and socially desired behaviors while explaining the behaviors to students to facilitate learning and replication of the behaviors.
  • Assists with formulating student goals and implements the PBIS model in the classroom.
  • *Facilitates structured programming groups, such as life skills, social skills, recreational activities, physical education and independent living.
  • Cooperates and collaborates with program staff, volunteers and other Agency staff.
  • Maintain Heartland Family Service professional and ethical standards of conduct outlined in the employee handbook including demonstrating respect for agency staff, clients, and community members
  • Maintain compliance with agency policies and procedures and established state standards and requirements
  • Maintain confidentiality in all areas of child and program operations
  • Complete all required documentation prior to completion of shift
  • Develops personal and program related skills through participation in internal and external training opportunities
  • Maintains regular, prompt attendance on a consistent and reliable basis
  • Create, maintain and share as appropriate a dynamic self-care plan.
  • Performs other program related duties as assigned
    •                                                                *DENOTES ESSENTIAL JOB FUNCTIONS


    • Minimum of two years of post-secondary education required
    • Bachelor’s Degree in social services, criminal justice, or related field preferred
    • Two years experience in Child Welfare Services, education setting, mental health field or other related experience
    • Minimum 21 years of age
    • Valid driver’s license and acceptable driving record.

    Empathy-Showing interest in employee and clients feelings, attitudes, and reasoning.

    Professionalism-having clear boundaries with employees and clients and displaying professional behavior.

    Accountability-accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

    Consistency-Ensuring that rules, policies, procedures are consistently practiced across the board by all employees.

    Adaptable-Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Accommodations may not fully be available as the site for the program in which the position is located features multiple sets of stairs, uneven surfaces, and occasionally exposure to the climate.

    The noise level in the work environment can be moderate to high. Staff is often subjected to youth’s expression that can range from emotional despair to physical and verbal hostility.

    Date Posted December 4, 2022
    Date Closes January 3, 2023
    Requisition SUPPO002532
    Located In Omaha, NE
    SOC Category 00-0000.00

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