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Program Director - Integrated Health Home

Heartland Family Service Council Bluffs, IA

In this role, you will oversee all program goals and measures.  The position will oversee the IHH team to ensure policies, procedures and standards are followed.  The Director maintains accountability for the implementation, ongoing management, evaluation, and continuous improvement. In this role, you will bring your compassion and critical thinking to the forefront as you work with employees and clients and help them to navigate their journey as they work toward their goals.

We know you will value Heartland’s culture of trauma informed care, our celebration of diversity and inclusion, flexibility, and our focus on caring for our people, so you can care for our clients. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you!

Compensation (based on experience) range: between $56,700 and $79,400 per year
Work Schedule: 40 hours per week

  • Bachelor’s degree in Social Work, Public Administration of other Human Service Degree required. Master’s Degree preferred.
  • Three years of experience in human service field
  • Five years program management and supervisory experience



  • Build and maintain a solid team of health care focused case coordinator professionals to integrate medical, social, and behavioral health care needs for individuals with serious mental illness and emotional disturbance.
  • Become literate in Patient Centered Medical Home (PCMH) principles, population management methods, team-based care, chronic care models, care coordination, peer support models of care.
  • Market the IHH program to the community, including physical health partners and clients.
  • Incorporate a data management program to manage diagnostic populations and improve health outcomes within the IHH.
  • Manage program budget with special emphasis on meeting program outcomes to acquire all possible payments including the 25% payment for positive outcome achievement.
  • Partner with funders, health coaches and all other identified contractor partners as it relates to program implementation.


If these things excite you, we want to hear from you!


The qualities we want:

Business Acumen- Regularly analyzes budget data to identify trends and improve the cost effectiveness of unit processes and practices; gathers and organizes credible data to make a business case for changes and additional resources.

Strategic Capabilities- - Develop well-informed advice and strategies that are sensitive to the various needs of multiple stakeholders and partners, reflect the strategic direction of the department and position the organization for success

Employee Development- Engage people, organizations, and partners in developing goals, executing plans, and delivering results

Emotional Intelligence- A complement to social intelligence, emotional intelligence is our ability to communicate at the emotional level, exhibiting self-awareness, and regulations and be in tune with our own emotions. These are particularly related to leadership “charisma.”

Influential/Community Engagement- ability to be a strategic influence.  It involves taking a variety of actions to influence others including establishing credibility or using data to directly persuade or address a person’s issues or concerns.



  • Casual work environment in a hybrid work setting which allows up to two days per week working from home
  • Competitive salary based on experience
  • Flexible Paid Time Off- 20-25 days per year
  • Ground floor opportunity with room for growth
  • Team culture and collaboration
  • Investment in continuous employee learning and development
  • Paid four weeks of FMLA and two weeks of caregiver leave
  • Structured support for a dynamic self-care plan that helps you to manage your work/life integration
  • Strengths-based professional development and individualized coaching
  • A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
  • The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better!
Date Posted September 23, 2022
Date Closes October 23, 2022
Requisition PROGR002723
Located In Council bluffs, IA
SOC Category 00-0000.00

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