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Trafficking Case Manager - Heartland Housing Sanctuary (full time)

Heartland Family Service Omaha, NE

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 


This position works as part of the human trafficking team working in close collaboration several community partners ensuring that survivors can access program services with minimal barriers.  The trafficking case manager will work in the crisis stabilization shelter they will provide comprehensive case management services designed to meet needs related to immediate safety, trauma recovery, and on-going support for survivors of human trafficking. This position advocates on survivor’s behalf with all relevant government and non- governmental organizations.

Intensive case management responsibilities begin at this level. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice, and knowledge.

Compensation range: $19.41 - $22.00 (per hour), based on experience
Work Schedule: Wednesday and Thursday, 9:00 a.m.-5:00 p.m., Friday 10:00 a.m.-6:00 p.m., Saturday and Sunday, 2:30 p.m. to 10:00 p.m.

Click to see benefits and company perks

Essential Duties and Responsibilities

  • *Assess strengths, support network, and needs of participants.
  • *Complete individualized case plan with client-driven goals. Staff cases and update case plans plan per policy guidelines.
  • *Assist with meeting basic needs at 24/7 coverage of crisis stabilization shelter; including assistance with meals, providing basic needs items, and connecting to medical, therapeutic, or other provides as identified through intake and on-going case management processes.
  • *Accurately and thoroughly complete all required paperwork and data entry per agency policies and funding guidelines and within prescribed timelines.
  • *Organize and deliver service provision activities to include skill groups, basic needs activities, and recreation.
  • *Provide client transportation in personal and agency vehicles.
  • *Participate in weekly team meetings with HFS program staff.
  • *Follow program policies and procedures; including agency protocols related to medication administration.
  • Completes all required monthly, quarterly, and annual reports for quality improvement and grant purposes.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • * Essential functions of this job is to be performed on company physical work site
  • *In town travel is required, includes use of personal vehicle.
  • *Is able to work both independently, with little supervision, and as a part of a team.
  • *Able to establish regularity and dependability in scheduling all appointment and accuracy in reports and statistics.

                                                                                              *DENOTES ESSENTIAL JOB FUNCTIONS


  • Bachelor’s Degree in Social Work or Human Service field, and two years direct care experience in Human Services preferred; or equivalent
  • Valid Drivers License and acceptable driving record
Date Posted September 14, 2022
Date Closes October 14, 2022
Requisition TRAFF002720
Located In Omaha, NE
SOC Category 00-0000.00

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