At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Professionals at this level have excellent communication skills with clients, co-workers and community entities. Specific project, program or outreach responsibilities may occur at this level. Experience in case management and/or crisis counseling is preferred.

Compensation: $20.00 per hour
Work Schedule: Temporary Full-Time (37.5 hours per week)

Essential Duties and Responsibilities

Provide direct intake/assessment of client’s presenting problem and barriers to recovery.
Provide information and referral to address client needs.
Follow up with clients to ensure needs were met with referral.
Maintain all contact documentation within the Federal web-based reporting system and provides internal reports as needed.
Provide problem solving and crisis intervention to clients.
The ability to communicate positively with community members regarding coordination of services.
Display a comfort level in working with stressful individual/family dynamics.
Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the agency.
Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
Is dependable and punctual regarding scheduling and attendance.
Abides by all specific program and Agency procedures, policies, and requirements.
Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
Creates, maintains and shares as appropriate a dynamic self-care plan.
Essential functions of this job are to be performed virtually.
Performs other program related duties as assigned.