At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
This Housing Inspector will work as a part of the team in the Homeless Services Department, serving clients residing in scattered-site supportive housing. The programs provide financial assistance and support services to individuals and families who are homeless and residing in Douglas, Sarpy or Pottawattamie Counties. The Housing Inspector will conduct Housing Quality Inspections and assist program participants in leasing approved units.
Performs highly technical & skilled functions with specific training & aptitudes. Requires daily decision making & public contact.
Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m.; Friday 8:30 a.m. to 2:30 p.m.
Essential Duties and Responsibilities
- *Outreach to landlords and property managers within the community to inform them of the programs and recruit prospective landlords who are willing to work with program participants
- *Able to negotiate leases and problem solve any barriers to program participants obtaining housing
- *Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
- *Schedule and perform initial, special, and annual inspections/inspections of all housing units into which a program participant will be living.
- Carries out Lead Inspections per specific program guidelines.
- Carries out ‘Housing Quality Standards’ and ‘Habitability’ Inspections.
- Provides training to other staff with inspections as needed.
- *Determine compliance with HUD Housing Quality Standards, document deficiencies and file written reports. Follow up with owners as necessary.
- *Determine if the proposed rent is under fair market requirements and reasonable based on the condition of the unit, the neighborhood, and any other information available.
- *Perform reinspection to ensure required repairs are completed
- *Maintain an updated database for use of determining rent reasonableness
- *Maintain updated records on all landlords, including ensuring that an MOU and W-9 are on file an updated.
- *Complete rent calculations and verify income on all program participants, including making rental assistance payments to the landlord.
- *Provide referrals of updated listing of available housing units to program staff
- *Work is completed in community settings. Travel is required, including use of personal vehicle.
- *Maintains proper documentation of inspections and rent calculations/payments in program participant files.
- Is able to work both independently, with little supervision, and as a part of a team.
- Utilizes the Sanctuary Model, including provision of trauma-informed care to clients.
- Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
- Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
- Abides by all specific program and Agency procedures, policies, and requirements.
- Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
- Is dependable and punctual regarding scheduling and attendance
- Able to evaluate program services and make recommendations.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
- *Create, maintain and share as appropriate a dynamic self-care plan.
- Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
- Essential functions of this job are to be performed on company physical work site
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
- High School Diploma & 4 years’ experience (property management or maintenance or in performing building inspections) OR Bachelor’s Degree and no experience
- Valid Driver’s License and acceptable driving record
Adaptability- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure.
Organization Time Management: Determines the appropriate allocation of time.
Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.
Communication Skills-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business.
Customer Service- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor.
Team Player- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.
Judgment- Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.
Proactive/Resourceful-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs.
AMERICANS WITH DISABILITY SPECIFICATIONS
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Heartland Family Service