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Housing Navigator - Homeless Supportive Services

Heartland Family Service locationOmaha, NE
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48 positions
48 positions
info linkReport a probelm Originally Posted : November 23, 2021 | Expires : December 23, 2021


Job Location
Omaha, NE, United States


At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.


The Housing Navigator will work in the Heartland Housing Navigation program providing outreach and case coordination services to individuals who are experiencing homelessness. The program provides case coordination services to individuals with high service needs who are experiencing homelessness in Douglas, Sarpy and Pottawattamie counties. Services are aimed at helping individuals develop a plan to obtain permanent housing as quickly as possible through screening, assessment, case planning, and referral services. Housing Navigators work is conducted remotely at partner agencies provide emergency housing services.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical.

Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m., Friday 8:30 a.m. to 2:30 p.m.

Essential Duties and Responsibilities

  • *Coordinate with emergency shelters and other homeless service providers to identify and locate clients
  • *Complete enrollment/intake on eligible clients
  • *Complete a comprehensive assessment and assist clients in the identification of strengths, needs and goals
  • Develops an individualized service plan in cooperation with the client, include a plan to find permanent housing and address barriers to housing. Monitor and evaluate participant progress
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency
  • *Assist in verifying and documenting the participants homeless status and completing housing applications
  • *Provide linkages to mental health, substance abuse or appropriate medical services in order to obtain necessary documentation for housing placement
  • *Process requests for one-time financial assistance, as available, to assist in acquiring housing
  • *Assist with street outreach efforts as needed to support the team
  • *Participate in weekly case reviews with team members and supervisor
  • *Attend weekly community wide Case Conferencing meetings and provide updates relevant to housing placement for assigned clients
  • *Responsible for maintaining comprehensive, accurate service records for all clients
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner with the Homeless Management Information System.
  • *Provides program information and referral services to clients and homeless service providers.
  • *Demonstrates knowledge of current community, HFS programs and resources to meet client needs, including providing connections to: mainstream benefits, income support services and Integrated Health Home services.
  • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients.
  • *Work is completed in homeless shelters, office space, and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
  • *Travel is required, included use of personal vehicle.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • Ability to use Microsoft Outlook and programs associated with the software, such calendar, work and excel.
  • Performs other program related duties as assigned.



  • Bachelors Degree and/or Masters Degree
  • Valid Drivers License and acceptable driving record
  • Ability to use a productive problem-solving approach; help others develop unique problem-solving approaches for themselves; utilize supervision and work well with program staff; think about challenges they may face and come up with ideas on how to address those challenges.
  • Experience working in the Human Services field


Communication – Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation.

Teamwork – Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members.

Problem Solving & Judgment – Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses.

Adaptability – Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy.

Client Focus – Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs.

Innovation Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization and does things new to the organization.

Relationship Building – Developing and maintaining win/win relationships and partnerships through establishing formal working relationships.

Service Facilitation – Creates networks to ensure required services are delivered effectively, providing information as required.

Organizational Awareness & Commitment – Understands the structure and culture of the organization and supports the organization’s values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.


Heartland Family Service

Human Services
48 active jobs
locationCouncil bluffs, IA
locationCouncil bluffs, IA
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