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Diversion Specialist - Heartland Homeless Diversion

Heartland Family Service locationOmaha, NE
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49 positions
49 positions
info linkReport a probelm Originally Posted : November 02, 2021 | Expires : December 2, 2021


Job Location
Omaha, NE, United States


At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

Click to see benefits and company perks


This Diversion Specialist will work in the Heartland Homeless Diversion program providing planning services to individuals who are facing homelessness. The program provides triage, diversion and assessment services that lead to potential connection with housing and service resources. Services are provided through partnerships with local jails, hospitals, schools, and emergency shelters to develop and maintain a positive collaborative relationship with community providers to serve as an access point to the homeless system in the Douglas, Sarpy & Pottawattamie counties. Short-term support services are provided, including financial assistance, to individuals who are in need of ongoing supportive services in order to maintain housing.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Work Schedule: Monday-Thursday, 9:00am-6:00pm, Fri 8:30am-2:00pm

Essential Duties and Responsibilities

  • *Provide triage and diversion services to individuals accessing services during advertised “front door” hours via phone or walk-in.
  • *Follow up with all individuals who entered shelter after advertised hours to provide diversion services.
  • *Assist clients in locating housing options to preventing any episodes of homelessness when safe, appropriate options are available. Assist in access shelter and navigation services or street outreach services to those who are unable to identify a safe housing option to prevent homelessness.
  • *Ensure that all data, including diversion outcomes, is entered into the Homeless Management Information System (HMIS) following diversion assessment
  • *Assess eligibility for enrollment in the Homeless Prevention program for those in need of ongoing services or financial assistance.
  • *Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive, accurate service records for all approved or denied clients
  • *Complete a comprehensive assessment and assists the clients in identification of strengths, needs and goals. Develops an individualized housing stability plan in cooperation with the client. Monitor and evaluate program participant progress.
  • *Assist individuals and families in locating, obtaining, and retaining suitable housing though housing search and placement services
  • *Conduct housing habitability inspections and lead based paint screening (as needed) for all clients receiving rental assistance.
  • *Provide housing stability services related to meeting the housing needs of program participants and helping them obtain housing stability.
  • *Assist program participants with critical skills related to household budgeting, money management and resolving personal credit issues.
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
  • *Work is completed in client homes, homeless shelters, office space, and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
  • *Travel is required, included use of personal vehicle.
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by federal funding and internal reporting guidelines.
  • *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
  • *Demonstrates ability to help clients effectively by utilizing community resources to obtain self-sufficiency.
  • *Participate in weekly case reviews of prevention cases with team members and supervisor
  • *Submit requests for financial assistance in accordance with agency policy
  • *Attend collaboration meetings with Stephen Center staff and other team members
  • *Assist the Housing Navigation team to identify and locate clients
  • *Assist Housing Navigation to provide assessment/enrollment services to eligible clients as assigned.
  • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • Performs other program related duties as assigned.



  • Bachelors Degree and 2 years experience
  • Masters Degree and no experience
  • Valid Drivers License and acceptable driving record


Adaptability- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure.

Organization Time Management: Determines the appropriate allocation of time.

Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.

Communication Skills-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business.

Customer Service- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor.

Team Player- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.

Judgment- Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.

Proactive/Resourceful-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

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