At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
This position is temporary, through December of 2021, to respond to the increased need for Prevention services in the community due to COVID-19. This position will provide homeless prevention case management services to residents of Douglas, Sarpy, and Pottawattamie counties. This program provides short-term support services to individuals and families who are at imminent risk of homelessness. The Prevention specialist works with clients to prevent homelessness by providing housing stabilization services. Services are provided primarily in the community for up to three months, or until the immediate housing crisis is resolved.
Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.
The schedule for this position can be flexible – daytime hours are preferred. The Program Coordinator and Director will approve all schedule requests.
Work Schedule: Offering Flexible Schedule
Essential Duties and Responsibilities
- Demonstrates good interpersonal skills in developing rapport with clients on the phone and in person.
- *Assist with returning incoming calls for homeless prevention services as needed.
- *Ensure timely response to clients, including conducting an initial screening for eligibility via phone and providing referral services for those who do not qualify
- *Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive, accurate service records for all approved or denied clients
- *Provides housing stability focused case management services related to meeting the housing needs of program participants and helping them to prevent any episodes of homelessness. Services may include problem solving, crisis intervention, education on tenant rights and responsibilities, mediation services, tenancy supports and coordination with landlords.
- *Completes a comprehensive assessment in order to assist clients in identification of strengths, needs and goals. Develops an individualized housing stability plan in cooperation with the client. Monitors and evaluates the client’s progress.
- *Assist individuals and families in locating, obtaining, and retaining suitable housing though housing search and placement services.
- *Conduct housing habitability inspections and lead based paint screening (as needed) on all clients assisted through homeless prevention.
- *Assist program participants with critical skills related to household budgeting, money management, credit counseling, household management, activities of daily living, personal safety, navigating access to community resources, employment support, and interpersonal communication.
- *Assess need and eligibility for financial assistance, including ensuring proper management of available program funding.
- *Assist with recruiting and retaining landlords in order to maximize housing options for service recipients with tenant screening barriers.
- *Demonstrates knowledge of current Heartland Family Service programs and resources and current community human service resources.
- *Demonstrate competency in housing resources and community programs and how to access services;
- mainstream benefits programs, including eligibility requirements; basic landlord-tenant rights and responsibilities, as appropriate; and tenancy skills and/or supports
- *Ensure timely data entry into MyEvlov and other program related client databases.
- *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by federal funding and internal reporting guidelines.
- *Work is completed in client homes, office space, and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
- *Travel is required, included use of personal vehicle.
- *Provides case coverage for other Prevention staff as needed.
- Can work both independently, with little supervision, and as a part of a team.
- Able to establish regularity and dependability in scheduling all appointments.
- Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
- Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
- Abides by all specific program and Agency procedures, policies, and requirements.
- Cooperates and collaborates with program staff, volunteers, and other Agency staff.
- Able to evaluate program services and make recommendations.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- Can develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
- Creates, maintains and shares as appropriate a dynamic self-care plan.
- Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
- Bachelor’s Degree is preferred but not essential.
- Valid driver’s license, acceptable driving record.
- Training in case management is preferred
- Working knowledge of computer programs including word, excel, outlook
- Valid drivers license/acceptable driving record
Communication – Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation.
Teamwork – Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members.
Problem Solving & Judgment – Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses.
Adaptability – Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy.
Client Focus – Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs.
Innovation Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization.
Relationship Building – Developing and maintaining win/win relationships and partnerships through establishing formal working relationships.
Service Facilitation – Creates networks to ensure required services are delivered effectively, providing information as required.
Organizational Awareness & Commitment – Understands the structure and culture of the organization and supports the organization’s values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs.
AMERICANS WITH DISABILITY SPECIFICATIONS
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Heartland Family Service