At Heartland Family Service, we are committed to building a culture is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
This position is responsible for the property management of Nebraska Family Works residential facilities of Heartland Family Service. Nebraska Family Works (NFW) is a substance use treatment facility for women and children. NFW also provides transitional-style housing for families who have completed treatment. The Property Manager will be a part of the team that provides supportive services to individuals and families. Performs skilled duties of a broad nature. Assignments may entail a wide knowledge base, decision-making, and problem solving.
Work Schedule: 22.4 hours per week, flexible schedule.
Essential Duties and Responsibilities
- *Ensure accurate and timely completion of initial and recertification of Low-Income Housing Tax Credit (LIHTC) along with obtaining 3rd party verifications with clients.
- *Ensure accurate and timely completion of prequalification paperwork and on-going certification requirements related to Project-Based Vouchers (PBV). Coordinate with Omaha Housing Authority (OHA) regarding policies related to vouchers.
- *Conduct apartment inspections and assist in coordination of needed repairs for the facility with the maintenance staff.
- *Coordinates with vendors such as the cleaning company, painting company, etc.
- Ensures all units are occupied and can quickly fill vacant units through turnover.
- *Ensure common and exterior areas of the facilities are clean.
- *Collect resident program fees and/or rents on a monthly basis and ensure rent ledger is completed each month.
- *Promptly and appropriately respond to after-hours client emergency needs (lockouts) and any emergency facility-related needs.
- *Client file management, to include opening, closing, and maintaining client files and requests for information.
- *Ensure accurate and timely data entry of client information into the agency database and grant required information systems.
- Collaborate with program Case Managers to assist with acceptance, denial, discharge decisions and on-going service delivery.
- Attend weekly meetings with program staff and/or program coordinator for file and client staffing review.
- Completes requested reports and assist with file and property audits.
- Attends and co-facilitates evening resident meetings.
- *Accurately takes messages and gives appropriate directions to clients and general public; assists visitors, clients, and staff in processing their inquiries.
- *Is dependable and punctual regarding scheduling and attendance.
- *Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency.
- *Cooperates and collaborates with program area staff, volunteers, and other agency staff.
- Abides by all specific program and agency procedures, policies, and requirements.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- *Creates, maintains, and shares as appropriate a dynamic self-care plan.
- *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
- *Essential functions of this job are to be performed on company physical work site.
- Performs other program related duties as assigned.
- Bachelor’s Degree AND 2 years’ experience in property management
- Valid driver’s license and acceptable driving record
- Proficiency in basic office skills and personal computer skills
Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.
Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication.
Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.
Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives.
Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.
Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.
AMERICANS WITH DISABILITY SPECIFICATIONS
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
Heartland Family Service