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Behavioral Health Case Manager (Caring For Our Communities of Southwest IA)

Heartland Family Service Council Bluffs, IA

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


Professionals at this level have excellent communication skills with clients and community/hospital providers. Specific project, program or office responsibilities may occur at this level.  Decision-making, problem solving, and highly developed interpersonal skills are critical.  Experience in case management is preferred. The Behavioral Health Case Manager will assess clients who are in the hospital or emergency department at Jennie Edmundson and link them with behavioral health services in the community if needed as part of Caring For Our Communities of Southwest Iowa. 

Work Schedule: Monday through Friday, 9:00 a.m. to 1:00 p.m.

Essential Duties and Responsibilities

  • *Screen client for behavioral health needs.
  • *Attend daily huddle at Jennie Edmundson hospital for care coordination.
  • *Link clients to behavioral health services in the community.
  • *Provide support and consultation to team members and community partners
  • *Maintain all contact documentation and comply with contract conditions.
  • *Maintain referral database and complete required reports.
  • *Completes necessary referral and program paperwork.
  • *Coordinate services with other community agencies and resources.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.  
  • *Is dependable and punctual regarding scheduling and attendance.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • *Create, maintain and share as appropriate a dynamic self-care plan.
  • * Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • * Essential functions of this job are to be performed on company physical work site
  • Performs other program related duties as assigned.                              

                                                                                            *DENOTES ESSENTIAL JOB FUNCTIONS


  • Bachelor’s degree in Human Service field preferred
  • Two years experience in Behavioral Health.
  • Valid driver’s license, acceptable driving record.



Communication – Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation. 

Teamwork – Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members. 

Problem Solving & Judgment – Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses. 

Adaptability – Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy. 

Client Focus – Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs. 

Innovation-Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization. 

Relationship Building – Developing and maintaining win/win relationships and partnerships through establishing formal working relationships. 

Service Facilitation – Creates networks to ensure required services are delivered effectively, providing information as required.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Job Details

Date Posted March 15, 2019
Date Closes April 14, 2019
Requisition BEHAV01846
Located In Council bluffs, IA
SOC Category 00-0000.00