Back to Search New Search

Assistant Program Director - Rapid Rehousing

Heartland Family Service Omaha, NE

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


This position provides direct supervision and program oversight of the housing search for homeless services programs and placement team and coordination amongst Rapid Rehousing Programs. These programs provide services to individuals who are experiencing homeless in Douglas, Sarpy and Pottawattamie counties through financial assistance and support services to help individuals obtain and maintain permanent housing.  The housing search team assists with housing search, inspection, placement, landlord recruitment and retention.   This team helps to support the Rapid Rehousing and Permanent Supportive Housing programs and clients. 

This position also helps to support coordination and quality of Rapid Rehousing programs. Primary responsibilities include overseeing reporting, grant compliance, assisting with writing funding applications and overall quality improvement among the programs.  This position also provides coverage for Program Coordinators as needed.  This position directly oversees the Lead Case Coordinator who provides training and case coverage to various programs in the homeless services department.

Supervisory responsibilities and major agency wide support functions begin at this level. Decision making, problem solving,& ongoing task prioritization are critical.  Training in supervision & management is required.  Accountability for multiple program areas and supervision of other supervisors are required at this level.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Essential Duties and Responsibilities

  • *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
  • *Responsible for hiring, training and for the ongoing supervision and development of the Housing Search Team Lead.
  • *Provides oversight and management of the housing search team, including landlord recruitment, retention, and housing placement services.
  • *Responsible for hiring, training and for the ongoing supervision and development of Case Managers in the Heartland Housing Passages (HHP) program.
  • *Provides program oversight and management of the HHP program, including completing monthly reports, quarterly scorecards and annual progress reports.
  • *Responsible for hiring, training and ongoing supervision of the Lead Case Coordinator, including providing direction and oversight of the ongoing training needs of the homeless services department.
  • *Provides coverage for Program Coordinators in Rapid Rehousing, including: leading team meetings, reviewing cases, providing feedback on service delivery and assigning new cases/referrals
  • *Ensure program compliance with funding regulations and compliance with agency policies and procedures.
  • *Ensure that the program meets targets for capacity and performance outcome, including making adjustments to the program as needed to improve performance.
  • *Review scorecards and assists in the quality assurance process. Creates the necessary monitoring functions to ensure that program quality and integrity is being maintained.
  • *Review monthly statistical reports and HMIS reports for data for quality and accuracy.
  • *Complete monthly, quarterly and annual reports as required by funding sources
  • *Identifies funding sources and assists in funder and grant proposals. Identifies, assesses, and makes sound recommendations related to new or expanding program opportunities.
  • *Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
  • *Demonstrates knowledge of current community and Heartland Family Service programs and resources
  • *Works with shelters and other referral sources to ensure that the program is well advertised
  • *Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
  • *Serves as community liaison, promotes program, develops and nurtures referral sources, attends meetings and other appropriate functions with key community contacts and committees.
  • *Travel is required, included use of personal vehicle.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding scheduling and attendance
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.
  • Performs other program related duties as assigned.                                                                                                       

                                                                                                                       *DENOTES ESSENTIAL JOB FUNCTIONS


  • Bachelors Degree in Human Services or related field AND three years experience in case management or direct service provision, preferred with the homeless/near homeless population AND one year experience supervisory/program management experience OR equivalent combination of experience and education
  • Valid Drivers License and acceptable driving record


Leadership- Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication. 

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives.

Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Job Details

Date Posted December 7, 2018
Date Closes February 5, 2019
Requisition ASSIS01782
Located In Omaha, NE
SOC Category 00-0000.00