Back to Search New Search

Education Specialist/Victim Advocate - Domestic Abuse Program

Heartland Family Service Papillion, NE

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 


Provide training and activities regarding Bystander Intervention and program services as it relates to domestic, dating, and sexual violence. This position is dedicated to reaching out to area schools, community agencies, and marketing of the program. Decision-making skills and problem solving capabilities are critical in outreach and advocacy related job duties.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., including one evening until 7:00 p.m. (Tuesday or Wednesday)

Essential Duties and Responsibilities

  • *Provides educational presentations to the community, education institutions, and various state, local and community agencies regarding DV, SA, and program services available, through written and oral correspondence.
  • *Develops evidenced based program curriculum for prevention education purposes.
  • *Coordinates prevention/bystander activities in the community to provide awareness and education.
  • Provides outreach and advocacy to DV and SA survivors.
  • Demonstrates a high degree of crisis intervention skills while working with clients in crisis.
  • Available for emergency situations during work hours.
  • Maintains records of attendance, administers pre and post test, evaluations and surveys.
  • Cooperates and collaborates with program area staff, volunteers, and community agencies and schools.
  • Maintains regular, prompt attendance at the office on a consistent and reliable basis.
  • *Ability to identify and track data on presentations and prevention measures and assist with grant related reporting.
  • Abides by all specific program and Agency procedures, policies, and requirements
  • Develops personal and program related skills through participation in internal and external training opportunities.
  • Performs other program related duties as assigned.
  • Maintains confidentiality at all times.
  • *Creates, maintains and shares an appropriate dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers and visitors of the Agency.

                                                                                                                                 *DENOTES ESSENTIAL JOB FUNCTION


  • High School Diploma and six years experience
  • Bachelor’s Degree and two years experience
  • Possess strong communication/interpersonal skills.  


Adaptability- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure. 

Organization Time Management: Determines the appropriate allocation of time. 

Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines

Communication Skills-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business. 

Customer Service- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor. 

Team Player- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals. 

Judgment- Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance. 

Proactive/Resourceful-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Job Details

Date Posted November 26, 2018
Date Closes January 25, 2019
Requisition EDUCA01794
Located In Papillion, NE
SOC Category 00-0000.00