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Program Coordinator - Heartland Housing Sanctuary

Heartland Family Service Papillion, NE

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 


This position will work as part of the human trafficking team working in close collaboration with the domestic violence sexual assault program service team. The program coordinator will directly oversee operations of the crisis stabilization shelter programming. They will provide services designed to meet needs related to immediate safety, trauma recovery, and on-going support for survivors of human trafficking.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., shelter coverage as needed. 

Essential Duties and Responsibilities

  • *Provide regular supervision and support for all assigned program staff.
  • *Assist with recruitment to include posting openings, screening applicants, scheduling *interviews, and checking references
  • *Hire, supervise monitor, train, evaluate and develop direct care program staff.
  • *Ensure 24/7 coverage of crisis stabilization shelter
  • *Assist with service delivery and project implementation throughout the program.
  • *Participate in agency quality improvement teams and workgroups. Guides implementation of any projects, policies, etc.
  • *Participate in weekly team meetings with HFS program staff.
  • *Attend community meetings for the coordination of services for survivors of human trafficking.
  • *Develop program policies and procedures, monitor implementation of policies and procedures, and implement action plans as needed.
  • Completes all required monthly, quarterly, and annual reports for quality improvement and grant purposes.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
  • * Essential functions of this job is to be performed on company physical work site
  • *In town travel is required, includes use of personal vehicle.
  • *Is able to work both independently, with little supervision, and as a part of a team.
  • *Able to establish regularity and dependability in scheduling all appointment and accuracy in reports and statistics.

                                                                                                            *DENOTES ESSENTIAL JOB FUNCTIONS


  • Bachelors Degree
  • 2 years experience in social services or related field
  • Management experience preferred
  • Valid Drivers License and acceptable driving record


Leadership-Good managers should be able to lead the employees they manage. Leadership traits include coaching, emotional stability, enthusiasm and self-assurance, Warmth and competence are unique qualities of leadership.

Problem-Solving-Good managers are able to identify and solve problems and take responsibility for problems that arise rather than seeing them as someone else’s responsibility and take an ethical approach to problem-solving.Integrity- Key attributes of a good manager are derivatives of legitimate character and integrity.

Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.

Accountability- A manager with strong accountability qualities will take action and responsibility for their goals and objectives.

Communication- Good managers must be able to communicate well, listen effectively and be aware of nonverbal communication.



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate. 

Employees working in a residential environment will be required to participate in the Crisis Intervention program and be trained. Individuals will need to have physical ability to demonstrate and participate in physical intervention technique.

Job Details

Date Posted October 10, 2018
Date Closes December 9, 2018
Requisition PROGR01747
Located In Papillion, NE
SOC Category 00-0000.00