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Housing Navigator - Heartland Housing Navigation

Heartland Family Service Council Bluffs, IA

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 


The Housing Navigator will work in the Heartland Housing Navigation program providing outreach and case coordination services to individuals who are experiencing homelessness.   The program provides case coordination services to individuals with high service needs who are experiencing homelessness in Douglas, Sarpy and Pottawattamie counties.   Services are aimed at helping individuals develop a plan to obtain permanent housing as quickly as possible through screening, assessment, case planning, and referral services.  Housing Navigators work is conducted remotely at partner agencies provide emergency housing services.  

Intensive case management responsibilities begin at this level. Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical. 

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. with occasional early mornings or evenings

Essential Duties and Responsibilities

  •  *Coordinate with emergency shelters and other homeless service providers to identify and locate clients
  • *Complete enrollment/intake on eligible clients
  • *Complete a comprehensive assessment and assist clients in the identification of strengths, needs and goals
  • Develops an individualized service plan in cooperation with the client, include a plan to find permanent housing and address barriers to housing. Monitor and evaluate participant progress
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency
  • *Assist in verifying and documenting the participants homeless status and completing housing applications
  • *Provide linkages to mental health, substance abuse or appropriate medical services in order to obtain necessary documentation for housing placement
  • *Process requests for one-time financial assistance, as available, to assist in acquiring housing
  • *Assist with street outreach efforts as needed to support the team
  • *Participate in weekly case reviews with team members and supervisor
  • *Attend weekly community wide Case Conferencing meetings and provide updates relevant to housing placement for assigned clients
  • *Responsible for maintaining comprehensive, accurate service records for all clients
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner with the Homeless Management Information System.
  • *Provides program information and referral services to clients and homeless service providers.
  • *Demonstrates knowledge of current community, HFS programs and resources to meet client needs, including providing connections to: mainstream benefits, income support services and Integrated Health Home services.
  • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients.
  • *Work is completed in homeless shelters, office space, and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
  • *Travel is required, included use of personal vehicle.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.
  • Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
  • Performs other program related duties as assigned.

                                                                                           *DENOTES ESSENTIAL JOB FUNCTIONS


  • Bachelors Degree and/or Masters Degree
  • Valid Drivers License and acceptable driving record                                                                                   



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.




Bachelors or better.

Job Details

Date Posted February 13, 2018
Date Closes April 14, 2018
Requisition 16417eba-6528-47e1-89c2-c7fbc1e2c0d8
Located In Council bluffs, IA
Job Type Full-time Employee
SOC Category 00-0000.00

This job offers the following benefits

  • Long-Term Disability
  • Prescription Drug Plan
  • Dental
  • Health Fair
  • Travel Stipends
  • Medical
  • Paid Holidays
  • Dependent Life Insurance
  • Holiday Party
  • Bereavement Pay
  • Vision
  • Free Parking
  • Paid Vacations
  • 403(b) Retirement Savings Plan
  • Short-Term Disability
  • Life Insurance
  • Casual Dress
  • Health-Care Spending Accounts
  • Wellness Program
  • Flexible Spending Accounts
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Accidental Death and Dismemberment
  • Employee Assistance Program (EAP)
At a Glance
Enjoy these benefits
  • Long-Term Disability
  • Prescription Drug Plan
  • Dental
  • Health Fair
  • Travel Stipends
  • And More ...