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Case Manager - Heartland Housing Connections

Heartland Family Service Omaha, NE
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Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Heartland Housing Connections program provides Rapid Re-Housing services in the form of temporary financial assistance and support services to individuals and families who are homeless and residing in Douglas/Sarpy/Pottawattamie County. This is a housing first program and utilizes the progressive engagement model in providing services.  This program targets individuals with high service needs, providing intensive case management services.  The Case Manager will work to identify, screen, and serve eligible clients through the Connections Program.  Case Management positions are specialized to work primarily with identified population groups of either families with children, youth or single individuals. 

Intensive case management responsibilities begin at this level. Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice and knowledge.

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., some evenings may be required. 

Essential Duties and Responsibilities

  • *Participate in outreach to homeless individuals to engage them in services and screen for program eligibility.
  • *Conducts interviews and assessment to accept, deny, and refer applicants.
  • *Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive, accurate service records for all approved or denied clients
  • *Work in collaboration with the Housing Advocate to assist individuals or families in locating, obtaining, and retaining suitable housing though housing search and placement services
  • *Assists the clients in identification of strengths, needs and goals. Develops an individualized housing stability plan in cooperation with the client. Monitor and evaluate program participant progress.
  • *Provide case management services related to meeting the housing needs of program participants and helping them obtain housing stability.
  • *Assist program participants with critical skills related to household budgeting, money management, accessing a free personal credit report, and resolving personal credit issues.
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner as outlined by federal funding and internal reporting guidelines.
  • *Provides program information and referral services to clients and homeless service providers.
  • *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
  • *Demonstrates ability to help clients effectively by utilizing community resources to obtain self-sufficiency.
  • *Work is completed in client homes, homeless shelters, office space, and other non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
  • *Travel is required, included use of personal vehicle.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Utilizes the Sanctuary Model, including provision of trauma-informed care to clients.
  • Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Is dependable and punctual regarding scheduling and attendance
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.
  • Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
  • Performs other program related duties as assigned.

                                                                                           *DENOTES ESSENTIAL JOB FUNCTIONS 

MINIMUM QUALIFICATIONS

  • Bachelors Degree and 2 years experience OR Masters Degree and no experience
  • Valid Drivers License and acceptable driving record                                                                      

    COMPETENCIES

    Communication Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation.

    Teamwork Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members. 

    Problem Solving & Judgment Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses. 

    Adaptability Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy. 

    Client Focus Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs.

    Innovation Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization, and does things new to the organization. 

    Relationship Building Developing and maintaining win/win relationships and partnerships through establishing formal working relationships.

    Service Facilitation Creates networks to ensure required services are delivered effectively, providing information as required.

    Organizational Awareness & Commitment Understands the structure and culture of the organization and supports the organization's values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs.

    AMERICANS WITH DISABILITY SPECIFICATIONS

    PHYSICAL DEMANDS

    (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    WORK ENVIRONMENT

    (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

    While performing the duties of this job, the employee is not exposed to weather conditions.

    The noise level in the work environment is usually moderate.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    Qualifications

    Education

    Preferred

    Bachelors or better.

    Masters or better.

    Experience

    Preferred

    No experience (with Masters)

    2 years: Related experience (with Bachelors)

    Job Details

    Date Posted September 8, 2017
    Date Closes November 7, 2017
    Requisition aa321181-de4b-4a5b-8c1a-d684c29d46a2
    Located In Omaha, NE
    Job Type Full-time Employee
    SOC Category 00-0000.00

    This job offers the following benefits

    • Long-Term Disability
    • Prescription Drug Plan
    • Dental
    • Health Fair
    • Travel Stipends
    • Medical
    • Paid Holidays
    • Dependent Life Insurance
    • Holiday Party
    • Bereavement Pay
    • Vision
    • Free Parking
    • Paid Vacations
    • 403(b) Retirement Savings Plan
    • Short-Term Disability
    • Life Insurance
    • Casual Dress
    • Health-Care Spending Accounts
    • Wellness Program
    • Flexible Spending Accounts
    • Voluntary Life Insurance
    • Tuition Reimbursement
    • Accidental Death and Dismemberment
    • Employee Assistance Program (EAP)
    At a Glance
    Enjoy these benefits
    • Long-Term Disability
    • Prescription Drug Plan
    • Dental
    • Health Fair
    • Travel Stipends
    • And More ...
    Location