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Case Manager-Iowa Family Works (day/night shifts including one weekend day)

Heartland Family Service Council Bluffs, IA
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Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

 SUMMARY DESCRIPTION OF WORK

This Program Specialist will serve as a direct care staff/case manager in a residential substance abuse treatment facility that serves women and their children. This position provides supervision and support to residents as a part of the 24 hour direct care staff, as well as case management services for assigned families.  The Specialist will be part of the team that provides education and support programming for women, their children and family members.

Work Schedule: combination of day/night shifts, including at least one weekend day.

Essential Duties and Responsibilities

  • *Provides supervision and support for program participants as a part of residential program staffing for 24 hour per day, 7 day per week schedule.

  • *Assists staff in implementing case management activities and goals with and for WCC clients.

  • *Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.

  • *Completes intake information with incoming clients.

  • *Reviews case management activities, goals and rules with Program Coordinator

  • *Documents client activity, progress and needs per established record keeping procedures.

  • *Participates in interdisciplinary family/case staffing to obtain information, provide information, and assist with service planning.

  • *Implements case management plans and provides support services for program participants under the direction of Lead Case Manager and Program Director.

  • *Does follow-up with individual clients and updates goal planning as client goals change.

  • *Responsible for maintenance and upkeep of facility, including monitoring residents' activities.

  • *Orients clients to WCC rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.

  • Works as a team member with other program staff to provide trauma-informed care to clients.

  • *Assists in facilitating educational participant support groups and children groups as assigned.

  • Networks with community providers and other agency programs in order to assist clients in accessing needed community resources.

  • *Remains knowledgeable of support group services that provide support services for persons with substance abuse problems and their families.

  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.

  • *Develops supportive relationship with clients.

  • Advocates for clients in the community.

  • Able to work independently with little supervision.

  • Maintains required records and statistical information.

  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.

  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.

  • *Is dependable and punctual regarding scheduling and attendance.

  • Abides by all specific program and Agency procedures, policies, and requirements.

  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.

  • *Creates, maintains, and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencys ongoing fundraising and friend-raising efforts.
  • *Essential functions of this job is to be performed on company physical work site.
  • Performs other program related duties as assigned.

                                                                                                     *DENOTES ESSENTIAL JOB FUNCTION

MINIMUM QUALIFICATIONS

  •  Bachelor's Degree in Human Services, Psychology, Social Work, Sociology or a related field preferred
  • Two or more years experience in human services field

  • Alcohol/drug abuse experience preferred

  • Valid drivers license/ acceptable driving record

  • Bilingual-Spanish speaking abilities preferred

CORE COMPETENCIES

To excel an individual must demonstrate the following competencies to perform the essential functions of this position.

Safety

Employees are responsible for ensuring the physical and emotional safety for all clients, coworkers, volunteers, and guests of Heartland Family Service. When applicable, employees must also offer reasonable accommodations to enhance feelings of safety and security.   Employees must also demonstrate a deep commitment to diversity and inclusion, creating an environment where every client, employee and stakeholder can be authentic, valued and supported.

Trustworthiness

Employees are expected to establish rapport with others and cultivate a relationship based on mutual trust. Employees must contribute to a culture of openness and transparency that is joined with honest communication.  Core to this value is accountability.  Employees must commit to the personal choice of rising above one's circumstances and demonstrating the ownership necessary for achieving desired results (See it, Own it, Solve it, and Do it).

Choice

Understanding motivation is internal and sustained change is only possible by choice, employees will offer options, within the constraints of individual capabilities, regulatory limitations, funding requirements, best practice models, etc., to clients, other employees, and external stakeholders. Staff will use this sharing of power to increase engagement and create œbuy-in. 

Collaboration

In order to achieve high engagement from both clients and employees, all employees are expected to focus on creating a œshared relationship between all engaged in services. Employees will rely on a collaborative problem solving and teamwork approach, prioritizing the goals of Heartland Family Service first, the goals of their program second and their personal goals as an individual contributor last. 

Empowerment

Employees will focus on each individual's strengths and build upon those strengths. Clients and staff will be given the freedom and support, within the constraints of individual capabilities, regulatory limitations, funding requirements, best practice models, etc.,  needed to grow and develop while being held accountable for achieving agreed upon goals.  Successes and failures will be mined for learning in order to propel continued growth. 

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Qualifications

Education

Required

Bachelors or better.

Experience

Required

2 years: Experience in human services field.

Job Details

Date Posted August 9, 2017
Date Closes October 8, 2017
Requisition 3e28fa2a-a0e8-47e1-8f40-27494768d7ba
Located In Council bluffs, IA
Job Type Full-time Employee
SOC Category 00-0000.00

This job offers the following benefits

  • Long-Term Disability
  • Prescription Drug Plan
  • Dental
  • Health Fair
  • Travel Stipends
  • Medical
  • Paid Holidays
  • Dependent Life Insurance
  • Holiday Party
  • Bereavement Pay
  • Vision
  • Free Parking
  • Paid Vacations
  • 403(b) Retirement Savings Plan
  • Short-Term Disability
  • Life Insurance
  • Casual Dress
  • Health-Care Spending Accounts
  • Wellness Program
  • Flexible Spending Accounts
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Accidental Death and Dismemberment
  • Employee Assistance Program (EAP)
At a Glance
Enjoy these benefits
  • Long-Term Disability
  • Prescription Drug Plan
  • Dental
  • Health Fair
  • Travel Stipends
  • And More ...
Location