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Case Manager (On Call ) - Heartland Bridges

Heartland Family Service Council Bluffs, IA

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


This Case Manager will serve as a direct care staff/case manager in a residential facility serving men and women with a mental health/dual diagnosis condition.    The program provides support services to individuals.  The role of the program specialist is to coordinate services to meet the needs of individuals in the facility.  In addition, they will provide direct education and support groups on site to program participants.  They will also assist individuals with daily living skills such as meal preparation.  

Intensive case management responsibilities begin at this level.  Educational requirements are very specific.  Decision making, problem solving, and highly developed interpersonal skills are critical.

Work Schedule: 8-16 hours per month.

Essential Duties and Responsibilities

  • *Coordinate with community referral sources to screen clients for services
  • *Complete enrollment/intake on eligible clients
  • *Assists clients in the identification of strengths, needs and goals. Develops an individualized service plan in cooperation with the client, include a plan to find and/or keep permanent housing.  
  • *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
  • *Screen for mental health and substance abuse disorders and provide linkages to appropriate services
  • *Assist clients in locating, obtaining, and retaining suitable housing though housing search and placement services
  • *Process requests for one-time financial assistance, as available, to assist in acquiring housing
  • Complete SOAR training and assist individuals in accessing SOAR services either through referral or direct provision of services
  • *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner.
  • *Provides program information and referral services to clients.
  • *Demonstrates knowledge of current community and HFS programs and resources to meet client needs, including providing connections to: mainstream benefits, income support services and Integrated Health Home services.
  • *Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients.
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
  • Is able to work both independently, with little supervision, and as a part of a team.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • Able to evaluate program services and make recommendations.
  • Develops personal and program related skills through participation in internal and external training   opportunities including printed material and audio and/or visual media.
  • *Essential functions of this job is to be performed on company physical work site.
  • Performs other program related duties as assigned.



  • High School diploma required.
  • Bachelor's Degree preferred or Master's Degree and no experience
  • One year experience in a 24 hour care setting preferred
  • Mental Health or Alcohol/drug abuse treatment experience preferred
  • Valid Driver's License and acceptable driving record


To excel an individual must demonstrate the following competencies to perform the essential functions of this position.


Employees are responsible for ensuring the physical and emotional safety for all clients, coworkers, volunteers, and guests of Heartland Family Service. When applicable, employees must also offer reasonable accommodations to enhance feelings of safety and security.   Employees must also demonstrate a deep commitment to diversity and inclusion, creating an environment where every client, employee and stakeholder can be authentic, valued and supported.


Employees are expected to establish rapport with others and cultivate a relationship based on mutual trust. Employees must contribute to a culture of openness and transparency that is joined with honest communication.  Core to this value is accountability.  Employees must commit to the personal choice of rising above one's circumstances and demonstrating the ownership necessary for achieving desired results (See it, Own it, Solve it, and Do it).


Understanding motivation is internal and sustained change is only possible by choice, employees will offer options, within the constraints of individual capabilities, regulatory limitations, funding requirements, best practice models, etc., to clients, other employees, and external stakeholders. Staff will use this sharing of power to increase engagement and create œbuy-in. 


In order to achieve high engagement from both clients and employees, all employees are expected to focus on creating a œshared relationship between all engaged in services. Employees will rely on a collaborative problem solving and teamwork approach, prioritizing the goals of Heartland Family Service first, the goals of their program second and their personal goals as an individual contributor last. 


Employees will focus on each individual's strengths and build upon those strengths. Clients and staff will be given the freedom and support, within the constraints of individual capabilities, regulatory limitations, funding requirements, best practice models, etc.,  needed to grow and develop while being held accountable for achieving agreed upon goals.  Successes and failures will be mined for learning in order to propel continued growth. 



(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).        

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.




High School or better.


Bachelors or better.

Masters or better.



No experience (with Masters Degree)

Mental Health or Alcohol/drug abuse treatment experience preferred

1 year: Experience in a 24-hour care setting

Job Details

Date Posted August 9, 2017
Date Closes October 8, 2017
Requisition 197b0edb-eb4b-4a94-88e3-94d98cc6bba9
Located In Council bluffs, IA
Job Type Part-time Employee
SOC Category 00-0000.00