Back to Search New Search

Youth Care Program Specialist - Youth Links (On Call)

Heartland Family Service Omaha, NE

Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.


Educational requirements are very specific.  Decision making skills and problem solving capabilities are critical.  Highly developed interpersonal skills are necessary.


  • *Responsible for the direct supervision of Juvenile Services Triage Center youth, age 10 through 18; works with Program Coordinator regarding program development and implementation.
  • *Assists in the intake/orientation, assessment and discharge process, including written reports.
  • *Establishes a positive working relationship with and knowledge of community resources, area schools and personnel, volunteers and police and HHS (PS/OJS) and assists in the coordination of these services/resources.
  • *Provides guidance, support and crisis intervention to youth and families when indicated and appropriate.
  • *Assists youth in formulating and achieving of youth participants' goals.
  • *Facilitates psycho educational groups, i.e., life skills, problem solving, etc.
  • *Maintains confidentiality of youth and families.
  • *Maintains required records.
  • Provides transportation for program clients, when necessary.
  • Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
  • *Maintains regular, prompt attendance at the office on a consistent and reliable basis.
  • Abides by all specific program and Agency procedures, policies, and requirements.
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
  • Demonstrates knowledge about the legal and civil rights relevant to the provision of the service, the socio-cultural characteristics of the service population, and the special service needs of youth and their family members.
  • *Creates, maintains and shares as appropriate a dynamic self-care plan.
  • * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts.
  • * Essential functions of this job is to be performed on company physical work site 
  • Performs other program related duties as assigned

                                                                               *DENOTES ESSENTIAL JOB FUNCTIONS


  • Must have High School Diploma; Bachelor's Degree in Social Work, or related field preferred.
  • Two years experience in Child Welfare Services, Residential/Day Treatment preferred
  • Minimum 21 years of age
  • Valid driver's license/acceptable driving record



To excel an individual must demonstrate the following competencies to perform the essential functions of this position.


Employees are responsible for ensuring the physical and emotional safety for all clients, coworkers, volunteers, and guests of Heartland Family Service.  When applicable, employees must also offer reasonable accommodations to enhance feelings of safety and security.   Employees must also demonstrate a deep commitment to diversity and inclusion, creating an environment where every client, employee and stakeholder can be authentic, valued and supported.


Employees are expected to establish rapport with others and cultivate a relationship based on mutual trust.  Employees must contribute to a culture of openness and transparency that is joined with honest communication.  Core to this value is accountability.  Employees must commit to the personal choice of rising above one's circumstances and demonstrating the ownership necessary for achieving desired results (See it, Own it, Solve it, and Do it).


Understanding motivation is internal and sustained change is only possible by choice, employees will offer options, within the constraints of individual capabilities, regulatory limitations, funding requirements, best practice models, etc., to clients, other employees, and external stakeholders.  Staff will use this sharing of power to increase engagement and create œbuy-in. 


In order to achieve high engagement from both clients and employees, all employees are expected to focus on creating a œshared relationship between all engaged in services.  Employees will rely on a collaborative problem solving and teamwork approach, prioritizing the goals of Heartland Family Service first, the goals of their program second and their personal goals as an individual contributor last. 


Employees will focus on each individual's strengths and build upon those strengths.  Clients and staff will be given the freedom and support, within the constraints of individual capabilities, regulatory limitations, funding requirements, best practice models, etc.,  needed to grow and develop while being held accountable for achieving agreed upon goals.  Successes and failures will be mined for learning in order to propel continued growth. 




(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).          

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.




High School or better.


Bachelors or better in Social Work or related field.



2 years: Experience in Child Welfare Services, Residential/Day Treatment

Job Details

Date Posted August 9, 2017
Date Closes October 8, 2017
Requisition 75102392-254e-4be1-a48a-4fbf4865ec03
Located In Omaha, NE
Job Type Part-time Employee
SOC Category 00-0000.00