Front End Supervisor

SUMMARY
Assists Front End Manager in providing positive customer service to all customers by having available the appropriate number of checkers and carry outs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Basic Customer Service Booth duties, such as running a register and completing purchases.

Ensure that customer service 10’ rule policy is enforced in the department and store.

Handle and process a variety of transactions, such as returns, food stamps, voids, coupons, gift cards, patronage cards, price checks, WIC program, money orders, alcohol sales, tobacco sales, and lottery sales.

Assists in planning and directing employee’s daily activities regarding schedules, breaks, and customer service.

Assists in interviews, drug tests, hiring, and training of new employees as well as evaluating performances and disciplinary actions.

Assists in communicating all company information to all employees.

Responsible for employee moral and customer satisfaction throughout the store.

Maintains sweep logs and assists with ensuring a clean and comfortable environment, especially when it comes to the safety of our customer.

Get additional funds for checkers from the customer service booth when needed.

Ring overrides for checkers when they have an overcharge.

Complete all tasks to open and close the store.

Run reconciling report for drawer counts and pick up checks and large cash amounts from checkers to assist in balancing the drawer at the end of the shift.

Check all coolers for proper functioning at night.
 

SUPERVISORY RESPONSIBILITIES
Directly supervises  employees in the front end. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS
None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.

You can apply in person at Main Street Market, Customer Service Booth, located at 401 S Beltline Highway West, Scottsbluff, NE or download our application, and submit to humanresources@panhandlecoop.com.