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Senior Case Manager - International Center of the Heartland

Lutheran Family Services of Nebraska Omaha, NE

Job Description

Job Purpose:  

Provide direct client services for refugees, immigrants, parolees, asylees, human trafficking victims to in securing basic needs to achieving self sufficiency.

Essential Job Duties:
Service Delivery
• Assist with management of the ICH program including training, completing reports, Quality Control, Case Managers and intern and practicum students.
• Provide direct client and educational services to ICH clients including: refugees, immigrants, parolees, asylees and human trafficking victims. 
• Provide case management for refugee and immigrant populations with various issues such as but not limited to: housing, health, legal, social services, employment and education.
• Complete DHHS applications for the following: SNAP (Formerly Food Stamps), Medicaid, Aid to Dependent Children (ADC), Chore Services and/other DHHS Programs.
• Provide assessments to ICH clients, addressing both clients’ short term and long term needs. 
• Provide referrals to outside agencies as needed including but not limited to: Food pantries, medical providers, education programs, and other area nonprofits. 
• Collaborate with Omaha non-profits, medical providers, and other community agencies on behalf clients needs.
• Facilitate work with necessary interpreters for clients language needs.   
• Facilitate implementation of grant expectations.
• Complete ongoing cultural orientation presentations for refugee communities. 
• Transport clients as agreed in their Partnership Agreement and Service Plan.

Record Keeping
• Document and track clients progress for ongoing services based on ICH Service Plan
• Adhere to the Council on Accreditation (COA) record keeping standards. 
• Document client interactions as it relates to their case in both ICH Database and Case Notes. 
• Complete data entry of individual client information, group meetings, and ongoing services.
• Track and document ongoing client progress and assessments. 
• Complete 90 Day and Case Closing Reviews.    

Community and Church Relations
• Act as a liaison between the ICH and refugee communities, Omaha greater area communities, agencies, and churches. 
• Act on behalf of clients when working with other organizations in relation to their case.


Job Requirements:
• Knowledge of the United States Refugee Resettlement program preferred.
• Bachelor’s degree in Human or Social Services or equivalent experience in these fields.
• Linguistically and culturally competent to holistically serve the client population.
• Must be able to work a flexible schedule, including evenings and weekends.
• Valid driver’s license, proof of liability of insurance and ability to drive for organization business.
• Commitment to the mission of Lutheran Family Services.

Job Details

Date Posted August 30, 2017
Date Closes November 30, 2017
Located In Omaha, NE
Department Community Services
Job Type Full-time Employee
Compensation Hourly Wage, $13.74 - $19.23, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Positions Available 1
SOC Category 21-1029.00 Social Workers, All Other
Zipcode 68102
Name Human Resources
Address 124 S 24th St. Suite 220
City, State and Zip Omaha, NE 68102
FAX 402-978-5660

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Professional Liability
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Merit Increases

This job requires the following skills

  • Ability to Work Under Pressure
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Strong Work Ethic

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...