IT Support Specialist

Job Type

Full-time

Description

If you are looking for a place where you can make a difference in the life of a child, Project Harmony is looking for you.  We are seeking an experienced and committed IT Support Specialist to join our dynamic and innovative organization.   The IT Support Specialist assures that Project Harmony continues to identify and implement technological advancements, cultivating a technology minded and equipped workforce that fosters our mission, goals and programs. All efforts implemented are expected to positively impact our staff, programs and donor contribution goals.

The IT Support Specialist is responsible for the procurement, configuration, diagnostics and technical support of servers, PCs, desktop systems, hardware/software, security, cyber-security and office systems. The IT Support Specialist assists in training needs to include computer hardware, software and internet/intranet systems.

Who We Are 

Project Harmony exists to provide effective, immediate and sensitive support to child abuse victims and their non-offending family members.  Project Harmony is committed to a vision with a focus on one goal: ending the cycle of child abuse and neglect.  Project Harmony is one of the largest Child Advocacy Centers in the nation.
 

At Project Harmony, we don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefit of our employees, our clients and our community.  Project Harmony is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

 

Our Culture 

At Project Harmony, we are committed to building a team of dedicated, compassionate professionals who are supportive of our culture:
 

We are all Project Harmony: Project Harmony exists because of the unique collaboration of community partners, dedicated to ending child abuse and neglect. Our strength lies in our people, their ideas, their differences, their diverse talents and perspectives.
 

We bring our best everyday: Project Harmony consists of experts, problem solvers and visionaries dedicated to promoting creativity and innovation. We demonstrate personal integrity and maintain a high standard of ethical behavior. Project Harmony is dedicated to fostering a learning environment where all members of the collaborative process can flourish.
 

When it comes to children, we don’t compromise: Children come first in all that we do.  Project Harmony provides a safe place where children have the courage to use their voices – a place where healing begins.  Because of Project Harmony’s coordination of care, children entering Project Harmony go from crisis to courage. Our vision reimagines the system to make it work best for all involved, especially the child. 

 Essential Duties and Responsibilities

• Maintain computer hardware, software, middleware, etc., to ensure system security, stability and availability.
• Maintain computer equipment and peripherals – to include inventory management, warrantee, contractual use, repairs, disposal, etc.
• Support Project Harmony’s new employee onboarding process with IT support and overviews.
• Install and maintain software on all Project Harmony IT equipment.
• Provide assistance dealing with computer software or network problems – utilizing ticketing system for supporting and prioritizing help desk activities.
• Maintain phone equipment for Project Harmony – to include IP and Mobile phones.
• Ensure licenses, certificates, and service agreement contracts are current.
• Monitor the costs involved in maintaining and improving information systems, including equipment and software. Evaluate and recommend technology purchases based on the needs of Project Harmony.
• Ensure proper operating procedures are in place in regard to technology and provide training as assigned.
• Coordinate with other departments in order to understand and meet their IT requirements.
• Check systems in order to optimize performance and to initiate recovery action after system failures.
• Establish and control systems access and security.
• Install and test software upgrades.
• Manage computer operation scheduling, backup, storage and retrieval functions.
• Provide training and support to users.
• Focus on a helpful, respectful, and positive work environment.
• On-site attendance is required of this position.

Requirements

Education and Training

• Bachelor’s degree preferred in Computer Science or related field.  
• Certification, additional education and/or demonstrated experience with current technologies will also be considered.

Work Experience

• Demonstrated experience as an IT Support Specialist (related or equivalent role) on a medium-sized network (50+ users) of servers, desktop systems and communications devices using current technologies.

Required Knowledge and Skills

• Demonstrated knowledge of Windows servers and desktop products.
• Demonstrated knowledge of setting up remote access for users.
• Demonstrated ability to support networked peripherals.
• Demonstrated knowledge of network access security and cyber-security concepts and implementations.
• Demonstrated knowledge of Microsoft Azure, Active Directory, Exchange, Microsoft 365, and Office 365 administration.
• Ability to manage projects, activities and tasks simultaneously.
• Facilitation and change management skills.
• Strong communication skills (written, verbal and active listening).
• Ability to build relationships and work collaboratively with co-workers, vendors and business partners.
• Ability to work with experienced and non-experienced user base.
• High level of initiative and energy.
• Must be a self-starter and able to work independently as well as part of a team.
• Must respect and maintain confidentiality.

Other

• Intermittent sitting, standing and walking will be required.
• Occasional lifting and carrying of assorted materials from 25 to 75 lbs. will be required. 
• Must be willing to work flexible hours.
• Must submit to a thorough criminal history background check.
• Must have access to a vehicle, possess a valid Nebraska driver’s license and proof of insurance.
• Position may involve some travel, primarily within the state.

The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.