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Mosaic provides a life of possibilities for people with intellectual disabilities through supports which are tailored to the individual's needs and desires.  We support people to define their own happiness.  We ask people how they like to spend their day, what they love to do in their spare time, where they want to live and goals they would like to achieve.  We partner with them to make those things happen.  These services are provided in collaboration with local, state, national, and international partners in 11 states and six countries.  Mosaic is a nonprofit 501(c)(3) organization. For more information visit

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Senior Quality Professional

Job Details

Located In:  Omaha, NE
Date Posted: 
Date Expires: 
Requisition:  5000919605406
Work At:  NO01 National Office
Occupational Category:  00-0000.00

Job Description

New Year....New Job!

This is a remote position - must reside in one of the following states: AZ, CO, CT, DE, IA, IL, IN, KS, KY, MD, ME, MI, MO, NC, NE, PA, SD, TN, TX or WI

If making a positive impact in the lives of others is always on your to-do list — you’ll LOVE working with a team that puts people first.

We're looking for a Senior Quality Professional to join our team!

In this role, you’ll report directly to the Mission Support Director and serve as lead support for regional teams and agencies by providing expertise in operations, quality management, and personalized services. Support and collaborate with regional teams routinely as well as during growth, crisis and significant change. Be a resource to the agency to improve processes and be more proactive with the support provided.

Who will love this job:

A strategic thinker - you bring a thorough and conscientious approach to making decisions and are skilled at filtering the next steps in achieving the organization's overall goal

A collaborator- you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations

An advisor - you are trusted internally by cross-functional stakeholders and the people we serve.

A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments

What you’ll do in this role:

* Work in partnership with the regional team and agencies to evaluate the accuracy and integrity of administrative systems, processes and data
* Provide technical assistance in the development, improvement and implementation of operational systems, policies, and standard operating procedures
* Provide education and support in utilization of quality tools in order to assist agencies in developing internal capacity to guide system improvement (i.e. root cause analysis, PDCA)
* Serve as a member of the regional/state operational and leadership meetings to assist with data analysis, planning, and providing a systems approach to problem solving
* Provide support, onboarding and training to the designated quality representative within agencies
* Engage and collaborate with other departments to align systems and processes that support Mosaic’s vision, values and strategic priorities
* Provide leadership during the Quality Review process
* Assist with investigation corrective action plans in high-risk situations as requested by national office
* Provide support to regional teams and agencies during periods of growth and acquisition of services, crisis, and significant change
* Provide on-site assistance when there are vacancies in key leadership positions
* Gather gold-standard Personal Outcome Measures (POM) data with people supported across Mosaic

HOURS: Monday-Friday 8:00 - 5:00



Ideally, you have:

* Bachelor’s Degree in Education, Human Services or a related field.
* Minimum of five years of experience in service delivery, training, or quality assurance, with a background in intellectual and developmental disabilities preferred.
* Experience with Lean/Six Sigma preferred.
* Ability to travel on a frequent basis, including overnight travel

Extras we think you’ll love:

* Competitive Pay
* Health Insurance
* Professional & Personal Development Opportunities
* Tuition Reimbursement
* Paid Time Off (starts accruing immediately!)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Mosaic offers a competitive benefits package including a free health insurance option!  Other benefits include dental, vision, 403(b) retirement plan, paid time off and a wellness program.  To learn more, please visit

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