Mosaic provides a life of possibilities for people with intellectual disabilities through supports which are tailored to the individual's needs and desires. We support people to define their own happiness. We ask people how they like to spend their day, what they love to do in their spare time, where they want to live and goals they would like to achieve. We partner with them to make those things happen. These services are provided in collaboration with local, state, national, and international partners in 11 states and six countries. Mosaic is a nonprofit 501(c)(3) organization. For more information visit www.mosaicinfo.org.
IT Helpline Support Technician
Located In:Omaha, NE
NO01 National Office
Mosaic is a national faith-based healthcare provider of services to people with diverse needs including intellectual and developmental disabilities, autism support, behavioral therapy and senior care. Our 3,800 employees and 800 independent contractors provide a life of possibilities to nearly 4,000 people across 10 states and 400+ communities.
Building upon more than a century of service, Mosaic navigates continuous transformation in service delivery while maintaining a focus on those things that matter most: people served and their families, the people who serve, and our mission of service and advocacy.
About The Role
Do you have experience with troubleshooting IT issues and have the ability to provide awesome customer service? If so, Mosaic has an awesome opportunity just for you! In the position, you will provide first level support to IT helpline tickets. You will record and manage tickets within the ticketing system. In addition to processing user account requests and assist with creating and maintaining job aides. Â Â
* High School Diploma required.Â * Minimum of two years technical support experience required.
Mosaic offers a competitive benefits package including a free health insurance option! Other benefits include dental, vision, 403(b) retirement plan, paid time off and a wellness program. To learn more, please visit www.mosaicinfo.org.