Back to Search New Search

Case Manager - Renaissance Housing

The Salvation Army Omaha, NE

Job Description


The Salvation Army Mission:  The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:  Provide case management services to residents of a 6-month transitional housing program.

Schedule 1: Full-time; Tuesday/Thursday 12:00-8:30, Wednesday/Friday 9:00-4:30, & Saturday 8:00-1:00; Sunday/Monday Off

Schedule 2: Full-time; Sunday 8:00-1:00, Monday/Wednesday 9:00-4:30, Tuesday/Thursday 12:00-8:30; Friday/Saturday Off


Essential Duties and Responsibilities: 

Case Management

  1. Complete intake/discharge documentation.
  2. Complete Individual Service Plan within 30 days of admission to the program.
  3. Provide crisis intervention and supportive counseling.
  4. Educate residents about available community resources and refer residents to appropriate community resources as needed.
  5. Meet with residents and monitor progress related to their goals.
  6. Review resident files to ensure documentation is complete.
  7. Present clients at Program Participant Review (PPR) meetings at least quarterly.
  8. Provide aftercare services and training in client’s home after they successfully complete the program.
  9. Act as an advocate for client with outside agencies.
  10. Follow program policies, procedures and emergency procedures.
  11. Coordinate referrals for permanent housing with client.
  12. Complete Skills Inventory and Resource Assessment within 30 days of client’s intake.
  13. Complete the Substance Abuse Subtle Screening Inventory (SASSI) or the Global Appraisal of Individual Needs-Short Screener (GAIN-SS) on each client within 30 days of intake, make appropriate referrals and track follow up.
  14. Carry and respond to the on call phone for a one week period on a rotating schedule with other Housing staff. Make independent decisions based on the crisis at hand.
  15. Plan and conduct educational groups and lead floor group.
  16. Act as an educational liaison between the public school systems and TSA housing programs.
  17. Driving is an essential aspect of the position.
  18. All other duties as assigned.

Program Development

  1. Assist in the identification of program goals.
  2. Implement and monitor policies and procedures. 


  1. Maintain client files.
  2. Complete monthly statistical worksheets.
  3. Complete incident reports as needed.
  4. Maintain and update client documentation on the Homeless Management Information Systems (Service Point).

Staff Development

  1. Attend and participate in staff meetings.
  2. Secure twelve in-service hours annually.
  3. Attend all mandatory in-service training, which may include topics such as diversity, cultural competency, and behavior management, or view the videos in a timely manner (within 30 days).

Supervisory Responsibilities: N/A


Education and/or Experience: Bachelor’s degree in social work or related field required. Two years paid full-time experience in providing services to residents/clients in a social service setting. 

Qualifications:  The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position. 

  1. Ability to be flexible and able to work on multiple projects or tasks simultaneously
  2. The ability to access payroll, timekeeping and personal data via a web-based system.
  3. Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to detail and filing.       
  4. Good communication skills both written and spoken, and ability to maintain effective working relationships.
  5. Demonstrated ability to handle confidential matters. 

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army. 

Certificates, Licenses, Registrations:  Must complete CPR/First Aid training upon hire and maintain active certification for the duration of employment. Must complete Non-violent Crisis Intervention (CPI) training upon hire and maintain certification for the duration of employment. These trainings and any others required for employment will be provided by the employer. Must secure 12 in-service hours annually. 

Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds.

Job Details

Date Posted March 15, 2019
Date Closes March 29, 2019
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 68131