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Case Assistant-Mental Health Respite Cuming

The Salvation Army Omaha, NE

Job Description






The Salvation Army is dedicated to doing the most good for our community through assessing needs, building programs, and investing in the community. We are looking for passionate candidates to help us continue to make a difference in our community. Our team thrives on success and making the most difference for the clients we serve. If you have a servant's heart and a drive for excellence to help us achieve our mission, then we want you to be part of our team!


The Salvation Army Mission:  The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Mental Health Respite Mission Statement: Through professionalism, nurturance, and empowerment MHR will provide supportive services with the purpose of leading participants in personal growth and improving life skills for transitioning to the least restrictive level of care within the community environment.


Summary/Primary Purpose: Provide direct service to adult individuals who experience mental health issues and homelessness. Interact with program participants and staff with empathy, dignity, and respect.  Model social, communication, time management, organizational, problem solving and work ethic skills for residents and staff.  Ensure program policies and procedures, and emergency procedures are followed by program participants and staff.  Model flexibility and open-minded attitude for program participants and staff.  Willing to utilize trauma informed practices and  have a philosophy that is client centered and recovery orientated


Essential Duties and Responsibilities: include the following. Other similar and related duties may be assigned.


  1. Maintain open communication with co-workers through shift briefings and the R&I (read and initial communication log) regarding staff, program, building and participant announcements, barriers, and progress.
  2. Complete check of unit (sharps, doors locked, etc.) and participants’ whereabouts at beginning, end and throughout shift (hourly). Document findings in the appropriate setting.
  3. Review and maintain files weekly by making corrections as indicated by reviewers as well assuring the file is in order as indicated by File Directory.
  4. Complete the appropriate and necessary documentation regarding participants progress notes, program and building related incidents/activities in accordance with the policy and procedures.
  5. Prepare and monitor meals for participants. This may be heating prepared food or cooking from ingredients in coordination with the posted menu.  Document participant meal intake and behavior. Prepare and administer groups for participants in 45 minute timeframe and document topic, participant, and behavior in each participant’s file on the appropriate documentation.
  6. Plan and deliver monthly and holiday recreational activities for participants.
  7. Communicate with professionals and other supports of the participants through phone, fax, email, etc., to coordinate services or support systems in a professional, factual, accurate, and timely manner while upholding confidentiality.
  8. Transport participant when necessary to complete goal related activities or in accordance to policy and procedures for on-going treatment concerns.
  9. Observe medications being taken by participants and complete appropriate documentation.
  10. Provide a welcoming environment for all participants by completing the following:
    1. Seek socially appropriate interaction with participants in a professional manner, treating them with dignity and respect.
    2. Respond to participants’ request for their belongings or basic personal need items in a timely manner while treating them with dignity and respect.
    3. Maintain professional and ethical boundaries while participant is receiving and after they have received services. Deliver trauma informed care.
    4. Monitor participants for pre-warning signs of crisis and intervene to prevent crisis.
    5. Deliver crisis intervention using trauma informed techniques when needed by participant regarding personal, symptomatic, or system related issues.
    6. Provide referrals and resources to participant as needed or requested by the participant.
  11. Attend and participate in staff meetings and trainings as scheduled.
  12. Adhere to participants’ requests for food, tobacco, etc., accompanied by a brief assessment of their wellbeing and make appropriate accommodations to assure safety.
  13. Complete inventory of participants’ belongings at time of intake, throughout their stay, and at discharge.
  14. Assist and monitor participants discharging from program and clean room to prepare for next intake.
  15. Will continue to utilize and refine trauma informed skills through training and practice.
  16. Count and add new medications to MORs when needed.
  17. Set up weekly medi-sets and set up monthly MORs for assigned participants.
  18. Complete inventory of participants’ belongings at time of intake, throughout their stay, and at discharge.
  19. Assist and monitor participants discharging from program and clean room to prepare for next intake.
  20. Complete Crisis Prevention Intervention (CPI) initial training within 6 months and refresher course annually.
  21. Complete 12 hours of intensive on-going training per year based on program/participant population need such as Emergency Protective Custody training (EPC), Board of Mental Health (BOMH), Trauma Informed Care, Behavioral Health Diagnosis, symptomology and interventions annually.
  22. Attend and participate in staff meetings.
  23. Will continue to utilize and refine trauma informed skills through training and practice.
  24. Regular attendance at work is an essential function of the position.
  25. Driving is an essential function of the position.


Marginal Duties: include those functions that must be done but could be assigned to another staff member without significantly changing either employee's job. Participate in performance and quality improvement program.





Supervisory Responsibilities: This job has no supervisory responsibilities.


Education and/or Experience:. High school diploma or general education degree (GED) required. One to two years related experience preferred. 


Language Skills: English proficiency sufficient for communication with supervisors, co-workers, clients and customers.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word and Excel, Lotus Notes or similar software and the internet.  Basic typing skills required.


Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.


Certificates, Licenses, Registrations: Attain Medication Aide Certification within 90 days of employment.

Attain CPR/First Aid Certification within 90 days of employment.  Keep certification and update when required.


Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Physical requirements include: good speaking, hearing and vision ability and excellent manual dexterity.

Ability to sit for extended periods of time, dexterity of hands and fingers to operate a computer keyboard and other office equipment.  This position may be required to lift up to 15 pounds.


Working Conditions:  Usual office working conditions. May be required to work evenings and weekends and travel to other Divisional or Territorial locations as requested.




Did You Know.............


The Salvation Army offers Excellent Benefits! Our Affordable Health Insurance includes a low deductible Basic PPO Plan: vision, dental, and hearing. Along with our free wellness plan for routine visits. Easy Access to your benefits and claims by using our benefit app or online access. Flexible Spending Account (FSA) with pre-tax dollars to cover your healthcare expenses. A pension plan that we as the employer put away for your retirement. We also offer Free Life Insurance. Discounts through various companies including Metlife Homeowner and auto insurance. Additional 403B and Aflac benefits offered. We also offer paid holidays off, vacation (increases based on years of service), sick, sick discretionary, and personal days. Competitive pay.

Job Details

Date Posted March 14, 2019
Date Closes March 28, 2019
Address 3612 Cuming Street
Located In Omaha, NE
Department Mental Health Respite (MHR)
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Mon: 12 am to 8 am
Tue: 12 am to 8 am
Wed: 12 am to 8 am
Thu: 12 am to 8 am
Fri: 12 am to 8 am
Hours 40 hours per week
Start Date Immediately
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 68131

This job requires the following skills

  • Customer Service
  • Supervision
  • Team Management
  • Training Development
  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Strong Work Ethic
  • Word Processing
  • Lotus Notes

Course(s) relevant to the skills listed for this position