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Emergency Community Support Specialist - Tuesday-Saturday

The Salvation Army Omaha, NE

Job Description

Tuesday-Saturday with some flexible hours.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

PROGRAM MISSION STATEMENT: The Emergency Community Support Program encourages self empowerment by assisting individuals to successfully reach their highest possible level of independence and strive toward their maximum potential.

SUMMARY:  Provide intensive case management utilizing a strength-based, person-centered approach designed to promote recovery, promote meaningful participation in the community of choice, resolve crisis and promote stabilization within the community, and prevent need for Emergency Protective Custody, Mental Health Board Commitments, and other utilization of higher levels of care. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other similar and related duties may be assigned.


1.      Establish a therapeutic relationship prior to discharge.

2.      Accompany participants in the community to assess readiness for discharge, to find a place to live, prepare home environment, assess outpatient services, attend 12-step programs, etc.

3.      Respond rapidly to crisis situations including a comprehensive risk assessment and safety plan.

4.      Complete comprehensive screenings such as Global Appraisal of Individual Needs (GAIN) screenings and initiate interventions in the community.

5.      Provide program participant advocacy as needed.

6.      Assist in obtaining benefits such as Social Security Insurance (SSI), housing vouchers, food stamps, Medicaid, etc.

7.      Provide education to program participant and family or significant others as needed.

8.      Provide referrals to appropriate community-based behavioral health services.

9.      Provide pre-discharge transition services from psychiatric hospitals including teaching daily living skills, scheduling appointments, transportation to appointments, and assistance with housing search as needed.

10.    Collaborate with program participant on Wellness Recovery Action Plan (WRAP).

11.    Develop, activate and/or maintain formal and informal support systems.

12.    Develop a plan to access needed medications.


1.      Participate in discharge planning from higher level of care.

2.      Complete participant's Safety and Aftercare Plan within 3 days of intake.

3.      Begin assessment upon first contact; complete comprehensive assessment within first meeting.

4.      Develop brief Individual Service Plans (ISP) within 5 days of admission and comprehensive ISP within 14 days of admission in partnership with the consumer and support system.

5.      Collaborate closely with consumer, family or significant others as determined by consumer, other providers, peer support, law enforcement and local emergency services.

6.      Participate in case consultation, performance improvement, evaluation of events and clinical supervision.


  1. Complete Crisis Prevention Intervention (CPI) initial training and refresher course annually.
  2. Complete 12 hours of intensive on-going training per year based on program/participant population need such as Emergency Protective Custody training (EPC), Board of Mental Health (BOMH), Wellness Recovery Action Plan (WRAP), Behavioral Health Diagnosis, symptomology and interventions annually.
  3. Complete CPR and First Aid every other year or when certification expires.

MARGINAL DUTIES: Include those functions that must be done but could be assigned to another staff member without significantly changing either employee's job.  Participate in performance and quality improvement program.

SUPERVISORY RESPONSIBILITIES:  This job has no supervisory responsibilities.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  Bachelor's degree (B. S.) from four-year college or university in psychology, social work, or related field, or in another field with advanced education in psychology, social work, sociology or related field.  At least one year of experience in direct care of participants with severe and persistent mental illness or other mental health services required.

LANGUAGE SKILLS:  English proficiency sufficient for communication with supervisors, co-workers, clients and customers.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

COMPUTER SKILLS:  To perform this job successfully, an individual should have knowledge of Microsoft Word and Excel, Lotus Notes or similar software and the internet.  General computer knowledge is required to access payroll, timekeeping and personal data via a web-based system.


OTHER QUALIFICATIONS:  Must pass all applicable background checks.  Must possess a valid driver's license from the state in which you reside.  Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTICE:  As The Salvation Army is considered a religious organization it is exempt from Unemployment Insurance and Cobra.

Job Details

Date Posted August 18, 2017
Date Closes October 18, 2017
Address 415 S 25 Ave
Located In Omaha, NE
Department Emergency Community Support / Crisis Response Program
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Hours 30-35 hours per week; Tues-Sat with some flexible hours
Positions Available 1
SOC Category 21-1099.00 Community and Social Service Specialists, All Other
Zipcode 68131

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • Pension Plan
  • Accidental Death and Dismemberment
  • Dental
  • Life Insurance
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Merit Increases
At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • Pension Plan
  • Accidental Death and Dismemberment
  • Dental
  • And More ...