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Client Service Representative

First Data Oxford, MS

Job Description

Position\: Client Service Rep

Location\: Oxford MS

Position Description Overview

The Client Service Representative will work in a call center environment, will answer incoming calls from our Merchants and Bank Partners and will then handle a warm transfer to a member of our teams. In addition, the Client Service Representative will be responsible for, but not limited to conducting the following tasks\: categorizing tickets, work in a queue system, sort faxes, data entry for reporting, manual updates, support mailers. The Client Service Representative will manage an approximate 75 incoming calls each day, and as many as 95 during our peak call times. 

Job Responsibilities

  • Work the queue, faxes, incoming mail and emails daily, contacting the clients directly with resolution. 
  • Research, resolve or escalate client tasks and inquiries. 
  • Manage day-to-day customer service concerns as primary point of contact for clients and internal operational escalations. 
  • Review daily reports from various internal systems for trends requiring escalation. 
  • Work in partnership with internal colleagues to ensure new clients have been setup in accordance with contract and client expectations. 
  • Define and/or resolve complex customer problems. 
  • Update internal systems and adhere to established policies and procedures.

Scope of Job

Provides research and consultative service support to internal and external clients.

Job Requirements
  • 1-2 years Customer Service experience.
  • High school diploma or equivalent.  
  • Experience with PC's; strong verbal, written and organizational skills; strong customer orientation.
  • Must be able to work independently with minimal supervision using contractual agreements and company policies and procedures as guidelines.  
  • Must be able to determine root cause and resolution of issues in a timely manner.

Learn more about Fiserv\:

Life moves fast. And as itdoes, we know most people arent thinking about financial services But weare.

We help people and businesses move money and informationevery minute of every day. Our solutions connect financial institutions,corporations, merchants and consumers to one another, millions of times a day,behind the scenes, reliably and securely. 

Were Fiserv, a global leader in Fintech and paymentsenabling innovative financial services experiences that are in step with theway people live and work today. The companys approximately 44,000 associatesproudly serve clients in more than 100 countries, so their customers, membersand consumers can move money when and where they need it, at the point ofthought. 

Our Aspiration is to move money and information in a waythat moves the world. As a FORTUNE 500 company and one of FORTUNE MagazineWorlds Most Admired Companies for the sixth consecutive year, we are committedto excellence and purposeful innovation.

We welcome and encourage diversity in our workforce.Fiserv is an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv andFind Your Forward with us.

United States-Mississippi-Oxford-Oxford - 2653 West Oxford Loop

Job Details

Date Posted November 18, 2019
Date Closes December 22, 2019
Requisition 2641152
Located In Oxford, MS
SOC Category 00-0000.00

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